ITIL® 4 Foundation (Accredited by PeopleCert/AXELOS) includes Exam Voucher

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    Online

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ITIL® 4ITIL 4 was released by Axelos on 11th February 2019 and is the latest version of ITIL.ITIL 4 Foundation CourseThis ITIL 4 Foundation course takes you through the service value system which provides a holistic picture of what it really means to contribute to business value.This Foundation level course is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.On completion of the course you will have an understanding of the following:A holistic approach to the co-creation of value with customers and other stakeholders
in the form of products and services
The Guiding principles of ITIL 4
The four dimensions of service management
Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver
business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided
by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.This course is accredited by PeopleCert on behalf of AXELOSThe course consists of:Lectures
Quizzes
Two official sample examinations (1 Hour) with answersThe course covers the entire ITIL 4 Foundation exam syllabus.ITILITIL, a professionally recognized certification scheme, supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system, while also providing a common glossary of terms for businesses using IT enabled services.ITIL 4 Value Proposition
.
We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’ l...

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Different dates availableEnrolment now open

About this course

Pass the ITIL 4 Foundation Exam
Book the ITIL 4 Foundation Exam
Utilise ITIL 4 to improve your IT Service Management

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2021

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Subjects

  • Service Management
  • IT risk
  • Accredited
  • Technology
  • Email
  • Risk

Course programme

Introduction 3 lectures 06:54 Introduction to the course preview On completion of this lecture you will understand the structure of the course. Introduction to ITIL 4 preview On completion of this lecture you will understand the structure of ITIL 4. Save £80 0ff the list price of your ITIL® 4 Foundation Exam preview How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. Introduction 3 lectures 06:54 Introduction to the course preview On completion of this lecture you will understand the structure of the course. Introduction to ITIL 4 preview On completion of this lecture you will understand the structure of ITIL 4. Save £80 0ff the list price of your ITIL® 4 Foundation Exam preview How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. Introduction to the course preview On completion of this lecture you will understand the structure of the course. Introduction to the course preview On completion of this lecture you will understand the structure of the course. Introduction to the course preview On completion of this lecture you will understand the structure of the course. Introduction to the course preview On completion of this lecture you will understand the structure of the course. On completion of this lecture you will understand the structure of the course. On completion of this lecture you will understand the structure of the course. Introduction to ITIL 4 preview On completion of this lecture you will understand the structure of ITIL 4. Introduction to ITIL 4 preview On completion of this lecture you will understand the structure of ITIL 4. Introduction to ITIL 4 preview On completion of this lecture you will understand the structure of ITIL 4. Introduction to ITIL 4 preview On completion of this lecture you will understand the structure of ITIL 4. On completion of this lecture you will understand the structure of ITIL 4. On completion of this lecture you will understand the structure of ITIL 4. Save £80 0ff the list price of your ITIL® 4 Foundation Exam preview How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. Save £80 0ff the list price of your ITIL® 4 Foundation Exam preview How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. Save £80 0ff the list price of your ITIL® 4 Foundation Exam preview How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. Save £80 0ff the list price of your ITIL® 4 Foundation Exam preview How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. How to buy your ITIL 4 Foundation Exam From 1st January 2018, PeopleCert are the only authorised Exam Institute for Axelos exams. Go to Zindiak to see our discounted price of £219 and purchase an exam voucher (saving £80). This is a PeopleCert Exam voucher, which covers the full cost of the exam. Within 24-hours you will receive an email from PeopleCert () with a Voucher Code in it. How to use your Exam Voucher To use your voucher: Visit PeopleCert Create your PEOPLECERT profile. If you already have one, please log in and select Register for an exam. You will then see a screen like the one below.Just copy the voucher code into the box and hit confirm. Select the date and time you wish to sit the exam. You will then receive an exam booking confirmation email from PeopleCert. 15-30 minutes before the specified exam time (this will give you time to complete the admin) logon to the PeopleCert website and take your exam. Good Luck. Key Concepts of Service Management 4 lectures 17:29 Understanding Value, Providers and Consumers On completion of this lecture you will be able to recall the definition of:
  • Customer
  • User
  • Service management
  • Sponsor
Describes the key concepts of creating value with services:
  • Organization
Services, and Service Offerings and Relationships On completion of this lecture you will be able to describe the key concepts of service relationships:
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
Outcomes, Costs and Risk On completion of this lecture you will be able to describe the key concepts of creating value with services:
  • Cost
  • Outcome
  • Output
  • Risk
Utility and Warranty On completion of this lecture you will be able to recall the definition of:
  • Utility
  • Warranty
Describe the key concepts of creating value with services:
  • Utility
  • Warranty
Key Concepts of Service Management This quiz tests your understanding of the key concepts of service management. There are 5 marks in the exam on this part of the syllabus. Key Concepts of Service Management. 4 lectures 17:29 Understanding Value, Providers and Consumers On completion of this lecture you will be able to recall the definition of:
  • Customer
  • User
  • Service management
  • Sponsor
Describes the key concepts of creating value with services:
  • Organization
Services, and Service Offerings and Relationships On completion of this lecture you will be able to describe the key concepts of service relationships:
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
Outcomes, Costs and Risk On completion of this lecture you will be able to describe the key concepts of creating value with services:
  • Cost
  • Outcome
  • Output
  • Risk
Utility and Warranty On completion of this lecture you will be able to recall the definition of:
  • Utility
  • Warranty
Describe the key concepts of creating value with services:
  • Utility
  • Warranty
Key Concepts of Service Management This quiz tests your understanding of the key concepts of service management. There are 5 marks in the exam on this part of the syllabus on of this lecture you will be able to describe the first dimension of service management:
  • Organizations and people
1. Organizations and People On completion of this lecture you will be able to describe the first dimension of service management:
  • Organizations and people
On completion of this lecture you will be able to describe the first dimension of service management:
  • Organizations and people
On completion of this lecture you will be able to describe the first dimension of service management:
  • Organizations and people
2. Information and Technology On completion of this lecture you will be able to describe the second dimension of service management:
  • Information and Technology
2. Information and Technology On completion of this lecture you will be able to describe the second dimension of service management:
  • Information and Technology
2. Information and Technology On completion of this lecture you will be able to describe the second dimension of service management:
  • Information and Technology
2. Information and Technology On completion of this lecture you will be able to describe the second dimension of service management:
  • Information and Technology
On completion of this lecture you will be able to describe the second dimension of service management:
  • Information and Technology
On completion of this lecture you will be able to describe the second dimension of service management:
  • Information and Technology
3. Partners and Suppliers On completion of this lecture you will be able to describe the third dimension of service management:
  • Partners and...

Additional information

There are no restrictions or prerequisites for this training course and the ITIL 4 Foundation Certification While many participants will come from an IT background this IS NOT a requirement and the course is applicable to anyone interested in Service Management

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ITIL® 4 Foundation (Accredited by PeopleCert/AXELOS) includes Exam Voucher

£ 3 + VAT

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