ITIL® 4 Foundation from The Scratch to Be Certified

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Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

ITIL® 4 was released by Axelos on 11th February 2019 and is the latest version of ITIL.ITIL 4 Foundation is one of the most demanded certificates globally that several organizations consider it as one of the requirements when applying for jobs or promotions.It focuses on the service value and how to create, operate, manage, and get the maximum benefits out of utilizing IT services. Therefore, ITIL certificates are considered under the IT Service Management (ITSM) umbrella. ITIL 4 Foundation is not only required for IT specialists, but also for most people who are dealing with IT services. Thus, it is one of the recommended certificates to have for business owners, managers, and business operators who are dealing with the IT services.This course will take you step by step to be ready for the ITIL 4 Foundation exam. It covers at least 95% of the exam content. Why not 100%? Because you could see some case studies in the exam, as we will see later throughout the course.

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Different dates availableEnrolment now open

About this course

This course will prepare students for the official ITIL v.4 Foundation exam

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2021

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Subjects

  • Service Management
  • Value chain
  • Technology
  • Diving

Course programme

Ch.01 Introduction 3 lectures 13:59 1.1. What is ITIL? preview 1.2. Transition from ITIL v.3 to ITIL v.4 preview 1.3. ITIL Certificates Paths preview Ch.01 Introduction 3 lectures 13:59 1.1. What is ITIL? preview 1.2. Transition from ITIL v.3 to ITIL v.4 preview 1.3. ITIL Certificates Paths preview 1.1. What is ITIL? preview 1.1. What is ITIL? preview 1.1. What is ITIL? preview 1.1. What is ITIL? preview 1.2. Transition from ITIL v.3 to ITIL v.4 preview 1.2. Transition from ITIL v.3 to ITIL v.4 preview 1.2. Transition from ITIL v.3 to ITIL v.4 preview 1.2. Transition from ITIL v.3 to ITIL v.4 preview 1.3. ITIL Certificates Paths preview 1.3. ITIL Certificates Paths preview 1.3. ITIL Certificates Paths preview 1.3. ITIL Certificates Paths preview Ch. 02 The potential of ITIL v.4 to the business 3 lectures 24:06 2.1 Organizations and Service Management preview 2.2 The ITIL Service Value System (SVS) 2.3 The Four Dimensions of Service Management Ch. 02 The potential of ITIL v.4 to the business 3 lectures 24:06 2.1 Organizations and Service Management preview 2.2 The ITIL Service Value System (SVS) 2.3 The Four Dimensions of Service Management 2.1 Organizations and Service Management preview 2.1 Organizations and Service Management preview 2.1 Organizations and Service Management preview 2.1 Organizations and Service Management preview 2.2 The ITIL Service Value System (SVS) 2.2 The ITIL Service Value System (SVS) 2.2 The ITIL Service Value System (SVS) 2.2 The ITIL Service Value System (SVS) 2.3 The Four Dimensions of Service Management 2.3 The Four Dimensions of Service Management 2.3 The Four Dimensions of Service Management 2.3 The Four Dimensions of Service Management Ch. 03 The four main dimensions of service management 5 lectures 49:00 3.1 The Organizations and People Dimension 3.2 The Information and Technology Dimension 3.3 Information Management Considerations 3.4 The Partners and Suppliers Dimension 3.5 The Value Stream and Processes Dimension Ch. 03 The four main dimensions of service management 5 lectures 49:00 3.1 The Organizations and People Dimension 3.2 The Information and Technology Dimension 3.3 Information Management Considerations 3.4 The Partners and Suppliers Dimension 3.5 The Value Stream and Processes Dimension 3.1 The Organizations and People Dimension 3.1 The Organizations and People Dimension 3.1 The Organizations and People Dimension 3.1 The Organizations and People Dimension 3.2 The Information and Technology Dimension 3.2 The Information and Technology Dimension 3.2 The Information and Technology Dimension 3.2 The Information and Technology Dimension 3.3 Information Management Considerations 3.3 Information Management Considerations 3.3 Information Management Considerations 3.3 Information Management Considerations 3.4 The Partners and Suppliers Dimension 3.4 The Partners and Suppliers Dimension 3.4 The Partners and Suppliers Dimension 3.4 The Partners and Suppliers Dimension 3.5 The Value Stream and Processes Dimension 3.5 The Value Stream and Processes Dimension 3.5 The Value Stream and Processes Dimension 3.5 The Value Stream and Processes Dimension Ch. 04 Service management concepts 4 lectures 31:32 4.1 Providers and Consumers Co-Create Value 4.2 Service Relationships 4.3 Understanding Service, Value, Outcomes, Costs and Risks 4.4 Diving into More Service Concepts Ch. 04 Service management concepts 4 lectures 31:32 4.1 Providers and Consumers Co-Create Value 4.2 Service Relationships 4.3 Understanding Service, Value, Outcomes, Costs and Risks 4.4 Diving into More Service Concepts 4.1 Providers and Consumers Co-Create Value 4.1 Providers and Consumers Co-Create Value 4.1 Providers and Consumers Co-Create Value 4.1 Providers and Consumers Co-Create Value 4.2 Service Relationships 4.2 Service Relationships 4.2 Service Relationships 4.2 Service Relationships 4.3 Understanding Service, Value, Outcomes, Costs and Risks 4.3 Understanding Service, Value, Outcomes, Costs and Risks 4.3 Understanding Service, Value, Outcomes, Costs and Risks 4.3 Understanding Service, Value, Outcomes, Costs and Risks 4.4 Diving into More Service Concepts 4.4 Diving into More Service Concepts 4.4 Diving into More Service Concepts 4.4 Diving into More Service Concepts Ch. 05 The service value chain 2 lectures 16:02 5.1 The Service Value Chain 5.2 The Activities of The ITIL Service Value Chain Ch. 05 The service value chain 2 lectures 16:02 5.1 The Service Value Chain 5.2 The Activities of The ITIL Service Value Chain 5.1 The Service Value Chain 5.1 The Service Value Chain 5.1 The Service Value Chain 5.1 The Service Value Chain 5.2 The Activities of The ITIL Service Value Chain 5.2 The Activities of The ITIL Service Value Chain 5.2 The Activities of The ITIL Service Value Chain 5.2 The Activities of The ITIL Service Value Chain Ch. 06 Seven ITIL guiding principles 8 lectures 38:54 6.1 The Seven ITIL Guiding Principles 6.2 The 'Focus on Value' Principle 6.3 The 'Start Where You Are' Principle 6.4 The 'Progress Iteratively with Feedback' Principle 6.5 The 'Collaborate and Promote Visibility' Principle 6.6 The 'Think and Work Holistically' Principle 6.7 The 'Keep It Simple and Practical' Principle 6.8 The 'Optimize and Automate' Principle Ch. 06 Seven ITIL guiding principles. 8 lectures 38:54 6.1 The Seven ITIL Guiding Principles 6.2 The 'Focus on Value' Principle 6.3 The 'Start Where You Are' Principle 6.4 The 'Progress Iteratively with Feedback' Principle 6.5 The 'Collaborate and Promote Visibility' Principle 6.6 The 'Think and Work Holistically' Principle 6.7 The 'Keep It Simple and Practical' Principle 6.8 The 'Optimize and Automate' Principle 6.1 The Seven ITIL Guiding Principles 6.1 The Seven ITIL Guiding Principles 6.1 The Seven ITIL Guiding Principles 6.1 The Seven ITIL Guiding Principles 6.2 The 'Focus on Value' Principle 6.2 The 'Focus on Value' Principle 6.2 The 'Focus on Value' Principle 6.2 The 'Focus on Value' Principle 6.3 The 'Start Where You Are' Principle 6

Additional information

There is no specific technical requirement needed for this course. However, a broad IT knowledge is a plus. Also, if you find any unclear point, please feel free to contact me No need for programming or special computing skills. ITIL is for everyone You need just to play the videos, focus on the important points, revise at least twice, and book your exam I will be here whenever you need a help. Good luck ????

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ITIL® 4 Foundation from The Scratch to Be Certified

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