ITIL® 4 was released by Axelos on 11th February 2019 and is the latest version of ITIL.ITIL 4 Foundation is one of the most demanded certificates globally that several organizations consider it as one of the requirements when applying for jobs or promotions.It focuses on the service value and how to create, operate, manage, and get the maximum benefits out of utilizing IT services. Therefore, ITIL certificates are considered under the IT Service Management (ITSM) umbrella. ITIL 4 Foundation is not only required for IT specialists, but also for most people who are dealing with IT services. Thus, it is one of the recommended certificates to have for business owners, managers, and business operators who are dealing with the IT services.This course will take you step by step to be ready for the ITIL 4 Foundation exam. It covers at least 95% of the exam content. Why not 100%? Because you could see some case studies in the exam, as we will see later throughout the course.
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About this course
This course will prepare students for the official ITIL v.4 Foundation exam
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2021
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More than 50 reviews in the last 12 months
This centre has featured on Emagister for 4 years
Subjects
Service Management
Value chain
Technology
Diving
Course programme
Ch.01 Introduction
3 lectures13:591.1. What is ITIL? preview1.2. Transition from ITIL v.3 to ITIL v.4 preview1.3. ITIL Certificates Paths preview
Ch.01 Introduction
3 lectures13:591.1. What is ITIL? preview1.2. Transition from ITIL v.3 to ITIL v.4 preview1.3. ITIL Certificates Paths preview1.1. What is ITIL? preview1.1. What is ITIL? preview1.1. What is ITIL? preview1.1. What is ITIL? preview1.2. Transition from ITIL v.3 to ITIL v.4 preview1.2. Transition from ITIL v.3 to ITIL v.4 preview1.2. Transition from ITIL v.3 to ITIL v.4 preview1.2. Transition from ITIL v.3 to ITIL v.4 preview1.3. ITIL Certificates Paths preview1.3. ITIL Certificates Paths preview1.3. ITIL Certificates Paths preview1.3. ITIL Certificates Paths preview
Ch. 02 The potential of ITIL v.4 to the business
3 lectures24:062.1 Organizations and Service Management preview2.2 The ITIL Service Value System (SVS)2.3 The Four Dimensions of Service Management
Ch. 02 The potential of ITIL v.4 to the business
3 lectures24:062.1 Organizations and Service Management preview2.2 The ITIL Service Value System (SVS)2.3 The Four Dimensions of Service Management2.1 Organizations and Service Management preview2.1 Organizations and Service Management preview2.1 Organizations and Service Management preview2.1 Organizations and Service Management preview2.2 The ITIL Service Value System (SVS)2.2 The ITIL Service Value System (SVS)2.2 The ITIL Service Value System (SVS)2.2 The ITIL Service Value System (SVS)2.3 The Four Dimensions of Service Management2.3 The Four Dimensions of Service Management2.3 The Four Dimensions of Service Management2.3 The Four Dimensions of Service Management
Ch. 03 The four main dimensions of service management
5 lectures49:003.1 The Organizations and People Dimension3.2 The Information and Technology Dimension3.3 Information Management Considerations3.4 The Partners and Suppliers Dimension3.5 The Value Stream and Processes Dimension
Ch. 03 The four main dimensions of service management
5 lectures49:003.1 The Organizations and People Dimension3.2 The Information and Technology Dimension3.3 Information Management Considerations3.4 The Partners and Suppliers Dimension3.5 The Value Stream and Processes Dimension3.1 The Organizations and People Dimension3.1 The Organizations and People Dimension3.1 The Organizations and People Dimension3.1 The Organizations and People Dimension3.2 The Information and Technology Dimension3.2 The Information and Technology Dimension3.2 The Information and Technology Dimension3.2 The Information and Technology Dimension3.3 Information Management Considerations3.3 Information Management Considerations3.3 Information Management Considerations3.3 Information Management Considerations3.4 The Partners and Suppliers Dimension3.4 The Partners and Suppliers Dimension3.4 The Partners and Suppliers Dimension3.4 The Partners and Suppliers Dimension3.5 The Value Stream and Processes Dimension3.5 The Value Stream and Processes Dimension3.5 The Value Stream and Processes Dimension3.5 The Value Stream and Processes Dimension
Ch. 04 Service management concepts
4 lectures31:324.1 Providers and Consumers Co-Create Value4.2 Service Relationships4.3 Understanding Service, Value, Outcomes, Costs and Risks4.4 Diving into More Service Concepts
Ch. 04 Service management concepts
4 lectures31:324.1 Providers and Consumers Co-Create Value4.2 Service Relationships4.3 Understanding Service, Value, Outcomes, Costs and Risks4.4 Diving into More Service Concepts4.1 Providers and Consumers Co-Create Value4.1 Providers and Consumers Co-Create Value4.1 Providers and Consumers Co-Create Value4.1 Providers and Consumers Co-Create Value4.2 Service Relationships4.2 Service Relationships4.2 Service Relationships4.2 Service Relationships4.3 Understanding Service, Value, Outcomes, Costs and Risks4.3 Understanding Service, Value, Outcomes, Costs and Risks4.3 Understanding Service, Value, Outcomes, Costs and Risks4.3 Understanding Service, Value, Outcomes, Costs and Risks4.4 Diving into More Service Concepts4.4 Diving into More Service Concepts4.4 Diving into More Service Concepts4.4 Diving into More Service Concepts
Ch. 05 The service value chain
2 lectures16:025.1 The Service Value Chain5.2 The Activities of The ITIL Service Value Chain
Ch. 05 The service value chain
2 lectures16:025.1 The Service Value Chain5.2 The Activities of The ITIL Service Value Chain5.1 The Service Value Chain5.1 The Service Value Chain5.1 The Service Value Chain5.1 The Service Value Chain5.2 The Activities of The ITIL Service Value Chain5.2 The Activities of The ITIL Service Value Chain5.2 The Activities of The ITIL Service Value Chain5.2 The Activities of The ITIL Service Value Chain
Ch. 06 Seven ITIL guiding principles
8 lectures38:546.1 The Seven ITIL Guiding Principles6.2 The 'Focus on Value' Principle6.3 The 'Start Where You Are' Principle6.4 The 'Progress Iteratively with Feedback' Principle6.5 The 'Collaborate and Promote Visibility' Principle6.6 The 'Think and Work Holistically' Principle6.7 The 'Keep It Simple and Practical' Principle6.8 The 'Optimize and Automate' Principle
Ch. 06 Seven ITIL guiding principles.
8 lectures38:546.1 The Seven ITIL Guiding Principles6.2 The 'Focus on Value' Principle6.3 The 'Start Where You Are' Principle6.4 The 'Progress Iteratively with Feedback' Principle6.5 The 'Collaborate and Promote Visibility' Principle6.6 The 'Think and Work Holistically' Principle6.7 The 'Keep It Simple and Practical' Principle6.8 The 'Optimize and Automate' Principle6.1 The Seven ITIL Guiding Principles6.1 The Seven ITIL Guiding Principles6.1 The Seven ITIL Guiding Principles6.1 The Seven ITIL Guiding Principles6.2 The 'Focus on Value' Principle6.2 The 'Focus on Value' Principle6.2 The 'Focus on Value' Principle6.2 The 'Focus on Value' Principle6.3 The 'Start Where You Are' Principle6
Additional information
There is no specific technical requirement needed for this course. However, a broad IT knowledge is a plus. Also, if you find any unclear point, please feel free to contact me
No need for programming or special computing skills. ITIL is for everyone
You need just to play the videos, focus on the important points, revise at least twice, and book your exam
I will be here whenever you need a help. Good luck ????
