ITIL Boot Camp

LEORON Professional Development Institute
4.6
4 reviews
  • Overall training courses was very help & interactive, Trainer & sample date was arrange in a nicely form & presented in a way to understand easily. In this training I have learnt lot of quick tip & new formula which is very much important & value addition in my daily work routine.
    ← | →
  • This course was one of the best training course I have ever attended. The trainer expalined the ideas in a very simple way. The topics were related to each other and easy to implement.
    ← | →
  • The course is excellent and the instructor was really great. I highly recommend it.
    ← | →

Short course

In Dubai (United Arab Emirates)

£ 3001-4000

The best IT Systems courses

See all

See all

Description

  • Type

    Short course

  • Level

    Advanced

  • Location

    Dubai (United Arab Emirates)

  • Duration

    5 Days

  • Start date

    Different dates available

In this exciting and dynamic course, you will get Foundation level knowledge to the entire ITIL service lifecycle and detailed knowledge around the operational processes covered in the Service Operation lifecycle. Using an engaging case study but also using practical or your own company examples, you’ll learn the overall framework of ITIL and the core disciplines of the 5 processes within Service Operation, which will help you to manage those operational processes and to control the underlying IT infrastructure. Actually you are better in place to deliver , via the IT services, value to your customer.

Facilities

Location

Start date

Dubai (United Arab Emirates)
See map

Start date

Different dates availableEnrolment now open

About this course

The course aims to enable understudies to:

1. Prepare in 5 days for, and have the possibility to pass two official Axelos exams, receive the certificates (ITIL Foundation and Operational Support and Analysis) and become registered in the official Axelos Successful Candidates Register
2. Deeper understanding of the ITIL service lifecycle and have a better understanding how to manage the everyday operation of IT services and gain a better understanding of how to implement the ITIL processes that will enable
them to deliver and support services to customers.
3. Bring in your own practical cases in order to create a possibility to discuss improvements during the training
4. The confidence of understanding how best to implement and improve a service desk or the operational processes
5. Take yourself to the next level of understanding and be seen as a mentor and leader in the field of, for example,
the service desk

» CIO
» CTO
» IT Operation manager
» Service Desk manager
» Service Desk staff
» Supervisory staff
» Team leader
» Process manager for the operational processes
» Anyone who works in or is interested in the ongoing
management, coordination and integration of operational
activities within the service lifecycle.

None

ITIL Boot Camp

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

4.6
excellent
  • Overall training courses was very help & interactive, Trainer & sample date was arrange in a nicely form & presented in a way to understand easily. In this training I have learnt lot of quick tip & new formula which is very much important & value addition in my daily work routine.
    ← | →
  • This course was one of the best training course I have ever attended. The trainer expalined the ideas in a very simple way. The topics were related to each other and easy to implement.
    ← | →
  • The course is excellent and the instructor was really great. I highly recommend it.
    ← | →
100%
4.7
excellent

Course rating

Recommended

Centre rating

Former Student

5.0
04/10/2017
What I would highlight: Overall training courses was very help & interactive, Trainer & sample date was arrange in a nicely form & presented in a way to understand easily. In this training I have learnt lot of quick tip & new formula which is very much important & value addition in my daily work routine.
What could be improved: No complaints.
Would you recommend this course?: Yes

Former Student

4.5
03/10/2017
What I would highlight: This course was one of the best training course I have ever attended. The trainer expalined the ideas in a very simple way. The topics were related to each other and easy to implement.
What could be improved: Everything good.
Would you recommend this course?: Yes

Former Student

4.5
10/07/2017
What I would highlight: The course is excellent and the instructor was really great. I highly recommend it.
What could be improved: All OK.
Would you recommend this course?: Yes

Former Student

4.5
20/05/2016
What I would highlight: The materials were great, the course allow us to gain a deeper knowledge of the subject. This is an interesting certificate that will help in my career.
What could be improved: .
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • IT Project Management
  • Approach
  • Design
  • Project
  • Project Management
  • Development
  • Environment
  • Analysis
  • Agile
  • Specific project situations
  • Agile approach
  • Tests

Course programme

Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL exams ITIL Foundation and the ITIL Intermediate Operational Support and Analysis and collect 2 and 4 credit points in your way to become a certified ITIL Expert. Service Operation covers five processes:

»» Incident management
»» Problem management
»» Event management
»» Access management
»» Request fulfilment

It also covers the 4 function in ITIL:

»» Service Desk
»» Application management
»» Technical management
»» IT-Operations management
These processes and functions will help you to:
»» Reduce unplanned labour and costs for both the business and IT
»» Reduce the duration and frequency of service outages
»» Provide operational results and data that can be used by other ITIL processes
»» Meet the goals and objectives of the organization’s security policy
»» Provide quick and effective access to standard services
»» Provide a basis for automated operations
This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips.

See related categories

ITIL Boot Camp

£ 3001-4000

The best IT Systems courses

See all

See all