Itil configuration management practitioner (inc exam) - practitioner

Overview

This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination. A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

The Configuration Management Practitioners course prepares delegates for the Practitioner Certificate in Configuration Management. This course and the lecturers who deliver the course are all accredited by the ISEB.

The course follows the ISEB syllabus of 30% slide presentation and 70% exercise. syndicate and assignment work.

Prerequisites

A pre-requisite for this course is the IT Service Management Foundation Course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Change Management Practitioners.

• ITIL Foundation (inc exam)
  

Delegates will learn how to

• Plan for the implementation of Configuration Management
  
• Design, implement maintain and manage a Configuration Management Database
  
• (CMDB)
  
• Define and manage Configuration Items (CIs) through their lifecycle
  
• Define and agree CI types and standard configurations
  
• Define, document, agree and implement Configuration processes and procedures
  
• Be aware of the support tools and techniques available for the implementation of`Configuration Management and be able to indicate how improvements can be made
  
• Prepare Configuration Management reports for distribution throughout the organisation and monitor and report on the major metrics of the Configuration process
  
• Understand the interdependencies between Configuration Management and other IT and Service Management processes

Leads to examination

• ISEB Practitioner Certificate in Configuration Management

Course Outline

Introduction

• Goals, objectives and scope
  
• Continuous Service Improvement
  
• Planning to Implement

Configuration Management Database

• Business Data Modelling
  
• Design, maintenance and management
  
• Definition of configuration types and standard configurations
  
• Definition and management of Configuration Items
  
• Attributes and relationships
  
• Tool requirement and procurement
  
• Management reporting
  
• Interface and support of other processes

Configuration Management Process

• Definition and implementation
  
• Key concepts
  
• Key Performance Indicators and metrics
  
• Management Information
  
• Review and Audit
  
• Roles and Responsibilities
  
• Skills and qualities