ITIL Continual Service Improvement Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
ITIL Intermediate - Continual Service Improvement focuses on how organizations and individuals can strategically review the products and services they have produced.
Continual Service Improvement (CSI) is one of five ITIL Service Lifecycle modules.
It focuses on how organisations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. This module concentrates on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, without going into detail about specific processes.
CSI also includes guidance on the tools and technology that can be used to support related activities and how to evaluate risks and critical success factors.
CSI offers best practice that helps businesses and projects continue to meet and adapt to the changing needs of end users, whilst at the same time improving efficiencies and returns on investment for organisations.
Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.
The CSI certification can only be taken following an accredited training course.
Who is CSI for:
CSI is relevant for CIOs, CTOs, Business Relationship Managers, Cyber Resilience Consultants, Service Level Managers, IT Security Architects, IT Security Managers, Business Continuity Managers, IT Consultants, IT Audit managers, and any IT professional involved in continual service improvement.
What is included in the course?
Accredited ITIL Continual Service Improvement (CSI) E-Learning.
Get 90 Days Access.
6 Months Access Available at an Additional Cost.
Official ITIL Exam Voucher (Exam Taken Online);
Study Guides, Quizzes, Sample Exam and more..."
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
"Who Is This Course For?
ITIL Intermediate Continual Service Improvement is suitable for program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers. "
"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. "
Reviews
Subjects
- Financial Management
- Access
- Best Practice
- Portfolio Management
- Governance
- Financial
- Technology
- Accredited
- Financial Training
Course programme
Course Outline
Course Outline
The course is organised into the following modules:
- ntroduction to Service Strategy
- Service Strategy principles
- Service Strategy processes:
- Financial Management for IT services
- Service Portfolio Management
- Demand Management
- Business Relationship Management
- Strategy Management for IT services
- Governance
- Organising for Service Strategy
- Technology considerations
- Implementing Service Strategy
- Challenges, critical success factors and risks
- Preparing for the exam
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
The course is organised into the following modules:
The course is organised into the following modules:
- ntroduction to Service Strategy
- Service Strategy principles
- Service Strategy processes:
- Financial Management for IT services
- Service Portfolio Management
- Demand Management
- Business Relationship Management
- Strategy Management for IT services
- Governance
- Organising for Service Strategy
- Technology considerations
- Implementing Service Strategy
- Challenges, critical success factors and risks
- Preparing for the exam
- Financial Management for IT services
- Service Portfolio Management
- Demand Management
- Business Relationship Management
- Strategy Management for IT services
- Governance
- Organising for Service Strategy
- Technology considerations
- Implementing Service Strategy
- Challenges, critical success factors and risks
- Preparing for the exam
- Financial Management for IT services
- Service Portfolio Management
- Demand Management
- Business Relationship Management
- Strategy Management for IT services
- Governance
- Organising for Service Strategy
- Technology considerations
- Implementing Service Strategy
- Challenges, critical success factors and risks
- Preparing for the exam
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
"
ITIL Continual Service Improvement Course