ITIL® EXPERT LEVEL - MANAGING ACROSS THE LIFECYCLE (MALC) TRAINING & EXAM PACKAGE

Communication and Stakeholder Management – building a communications framework that keeps stakeholders engaged and informed throughout the ITIL® lifecycle. Integrating Service Management Processes Across the Service – building robust processes to manage cases and issues across the entire service delivery framework. Managing Services Across the Service Lifecycle - using the framework to manage issues. Governance and Organisation Measurement – Arranging organisational structures to deliver high quality IT services and applying rules to ensure frameworks are adhered to. Implementing and Improving Service Management Capability – Putting the framework into operation and using measurement and assessment to implement a continuous improvement program that delivers a consistent, repeatable ROI.