ITIL Foundation Certification - IT Service Management

INCLUDES FOUNDATION EXAM ON DAY 3.

This course is offered in association with Helix Service Management Services Ltd, who proctor the exam for us.

The Information Technology Infrastructure Library (ITIL), is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

This certification is primarily aimed at:

• Those who require a basic understanding of the ITIL framework
• Those who need understanding of how ITIL can be used to enhance IT service management within an organization
• IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

However, the ITIL Foundation certification is open to and can benefit anyone who has an interest in the subject.

Holders of an ITIL Foundation certification are likely to require further guidance before being able to apply the ITIL practices for IT Service Management (ITSM) to professional projects or situations.

The ITIL Foundation course covers:

• Service management as a practice
• The ITIL service lifecycle
• Generic concepts and definitions
• Key principles and models
• Selected processes
• Selected functions
• Selected roles
• Technology and architecture
• Competence and training