ITIL® Foundation Level - Exam

Before sitting this exam, students need to have worked through the 9 hours’ worth of online learning resources that make up the accompanying foundation level course. This exam, which will take an hour to complete, and students will require a 65% passing mark for successful completion. The foundation level exam is perfect for IT professionals of all levels, not just those in management and other senior positions. It is also suitable for anyone else who may have an interest in the subject and have the knowledge required to pass. If you’re hoping for IT practitioner status one day, sitting this exam is a great place to start! Students will have already covered these basic concepts: Learn how to assess the existing IT operations and management services, and gain insight into the various processes involved in making the transition to an ITIL®-based programme.. Get to grips with some of the key stages of the service management lifecycle.. Define a service strategy and learn how to design a service to support the strategy you have placed.. Identify some of the practices that can be put in place to prevent disruption during the transition between services.. Learn more about some of the operations that are used to maintain the service quality and to ensure demands are met.. Implement continual service improvement (CSI) to keep optimum satisfaction levels.. The ITIL® Foundation examinations are available in the following languages: Chinese simplified. Czech. Danish. Dutch. English. French. German. Hungarian. Italian. Latin-American Spanish. Portuguese. Romanian. Russian. Spanish. Swedish. Japanese. Korean. --