ITIL Inter - Release, Control & Validation

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Online

£ 1,099 + VAT

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Description

  • Type

    Course

  • Methodology

    Online

The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle. The Release, Control and Validation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to - Change ManagementRelease and Deployment Management,Service Validation and TestingService Asset and Configuration ManagementRequest FulfilmentService EvaluationKnowledge Management Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification. The core volume of Service Transition provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure. Target Audience: Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certificationsIndividuals who require a practical understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service within an organisationOperational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management who wish to enhance their role-based capabilities Learning Objectives Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: •...

About this course

Possesion of one of the following: ITIL v3 or 2011 FoundationITIL v2 Foundation and v2/v3 Foundation Bridge. Essential Prerequisites Proof of prerequisites must be sent to us no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. 

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Subjects

  • Service Management
  • Quality Training
  • Planning
  • Quality
  • Testing
  • Benefits
  • Staff
  • Evaluation
  • Change Management
  • Interpretation

Course programme

Change management
The knowledge, interpretation and analysis of change management principles, techniques and relationships
The end-to-end process flow for change management, including its policies, design strategy, concepts, and activities
The metrics that would be used to support change management within RCV practices
The benefits and business value from change management and the challenges and risks to be managed

Service asset and configuration management (SACM)
The knowledge, interpretation and analysis of service asset and configuration management principles, techniques and relationships
The end-to-end process flow for service asset and configuration management
The metrics that would be used to support service asset and configuration management within RCV practices
The benefits and business value from service asset and configuration management and the challenges and risks to be managed

Service validation and testing (SVT)
The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships
The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces
Test modelling techniques and testing concepts (eg stakeholder requirements, test conditions, environments, data)
The metrics that would be used to support service validation and testing within RCV practices
The benefits and business value from SVT and the challenges and risks to be managed

Release and deployment management (RDM)
The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships
The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces
Release and deployment models and related activities (eg design, planning, build, pilots, test, transfer, deployment, retirement)
The metrics that would be used to support release and deployment management within RCV practices
The benefits and business value from release and deployment management

Request fulfilment
The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships
The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces
Request fulfilment models and related activities (eg effectiveness of designs, changes, performance)
The metrics that would be used to support request fulfilment within RCV practices
The benefits and business value from request fulfilment and the challenges and risks to be managed

Change evaluation
The knowledge, interpretation and analysis of change evaluation principles, techniques and relationships
The end-to-end process flow for change evaluation, including its policies, concepts, activities, and interfaces
Perspectives and considerations for evaluating the effectiveness of a service change
The metrics that would be used to support change evaluation within RCV practices
The benefits and business value from change evaluation and the challenges and risks to be managed

Knowledge management (KM)
The knowledge, interpretation and analysis of knowledge management principles, techniques and relationships
The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces
Related concepts (eg data-information-knowledge-wisdom) and how these activities help to ensure knowledge transfer
The benefits and business value from knowledge management and the challenges and risks to be managed

Release, control and validation roles and responsibilities
The knowledge, interpretation and analysis of RCV roles
Generic roles that support service transition and the RCV processes
The roles and responsibilities related to transition planning and support, change management, service asset and configuration management
Where and how these are used and how they fit within the context of service transition.

Technology and Implementation Considerations
The technology requirements for effective RCV (eg service asset and configuration management)
The need and benefits of tools that support service transition
Implementing RCV processes in the context of planning and managing change, service operation, and project management
Staff considerations.

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ITIL Inter - Release, Control & Validation

£ 1,099 + VAT

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