ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package
Vocational qualification
Online
Description
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Type
Vocational qualification
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Methodology
Online
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Duration
12 Months
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Start date
Different dates available
Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course.
Facilities
Location
Start date
Start date
About this course
Once the CSI exam has been passed you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
Anyone who has passed the ITIL® Foundation and is looking to embark on a journey that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers.
In order to take the CSI exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.
Reviews
Subjects
- Service Desk
- Stakeholder Management
- IT
- ITIL
- Life Cycle
- Critical Success Factors
- Service level agreements
- Change Management
- Human Element
- Technology Infrastructure
- Service Desk
Course programme
Additional information
ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package