ITIL® INTERMEDIATE LEVEL - RELEASE, CONTROL & VALIDATION (RCV) TRAINING

Using transition planning and support to develop simplify the process of moving to new processes and systems. Using change management techniques and technology to record system/service changes to gauge effectiveness and provide a rollback reference if required. Release and deployment management techniques to assist with incremental system updates. Change evaluation guidelines that help assess the impact (positive or negative) of new system changes. Service Asset & Configuration Management (SACM), providing a centralised repository for capture of system changes. Request fulfilment – delivering the changes demanded by service users and other factors. Service validation and testing routines to verify that frameworks and policies are working as expected. Knowledge management techniques and technology to ensure that valuable lessons are captured and shared with other key stakeholders.