ITIL® Intermediate Level - Release, Control & Validation (RCV) Training & Exam Package

The course will take students through the principles involved in controlling systems and software release, protect IT service offerings as a whole more effectively and validate the outcomes of these types of projects. • Using transition planning and support to develop simplify the process of moving to new processes and systems. • Using change management techniques and technology to record system/service changes to gauge effectiveness and provide a rollback reference if required. • Release and deployment management techniques to assist with incremental system updates. • Change evaluation guidelines to help assess the impact (positive or negative) of new system changes. • Service Asset and Configuration Management (SACM), providing a centralised repository for capture of system changes. • Request fulfilment – delivery the changes demanded by service users and other factors. • Service validation and testing routines to verify that frameworks and policies are working as expected. • Knowledge management techniques and technology to ensure that valuable lessons are captured and shared with other key stakeholders.