ITIL® INTERMEDIATE LEVEL - SERVICE CAPABILITY MODULES OSA, PPO, RCV, SOA TRAINING & EXAM PACKAGE

Name: ITIL® INTERMEDIATE LEVEL - SERVICE CAPABILITY MODULES OSA, PPO, RCV, SOA TRAINING & EXAM PACKAGE
Brand: Greater Brighton Metropolitan College
Price: 1 GBP

Greater Brighton Metropolitan College

Course

Online

Price on request

Description

Type

Course

Methodology

Online

The program is targeted at IT Professionals, Business Managers and Business Process Owners. It is particularly suited to operational staff involved in Demand Management,

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Course programme

Course Introduction

Introduction to Operational Support & Analysis

Service Operation Processes

OSA Common Activities

Service Operation Functions

Organize & Implement

Course Introduction

Planning, Protection & Optimization

PPO Processes

Organize & Implement

Course Introduction

Release, Control & Validation

RCV Processes

Organizing & Technology

Course Introduction

Service Offerings & Agreements

SOA Processes

Organizing, Technology & Implementation

ITIL® INTERMEDIATE LEVEL - SERVICE CAPABILITY MODULES OSA, PPO, RCV, SOA TRAINING & EXAM PACKAGE

Price on request

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ITIL® INTERMEDIATE LEVEL - SERVICE CAPABILITY MODULES OSA, PPO, RCV, SOA TRAINING & EXAM PACKAGE

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Course programme

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ITIL® INTERMEDIATE LEVEL - SERVICE CAPABILITY MODULES OSA, PPO, RCV, SOA TRAINING & EXAM PACKAGE

Questions & Answers

Reviews

Course programme

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and compare them to help you choose.