ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Training & Exam Package
Vocational qualification
Online
Description
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Type
Vocational qualification
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Methodology
Online
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Duration
12 Months
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Start date
Different dates available
Focus on the service offerings and agreements element of the ITIL® framework and get certified with this training and examination package.
Facilities
Location
Start date
Start date
About this course
Once the Service Offerings and Agreements exam has been passed you will be able to function as an IT Finance Manager, Business Continuity Manager or Service Portfolio Manager. The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
The course will be of interest to IT operations managers, service desk managers and IT professionals who already hold the ITIL® Foundation Qualification. The course will help IT professionals to build and deploy service offerings and agreements that meet the needs of their service users without affecting other business goals.
In order to take the Service Offerings and Agreement exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.
Reviews
Subjects
- Stakeholder Management
- Configuration management
- Knowledge management
- ITIL
- Change Management
- Service Capability
- Framework Transition
- Third Parties
- Critical Sucsess Factors
- Service Offerings
Course programme
Additional information
ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Training & Exam Package