ITIL® INTERMEDIATE LEVEL - SERVICE TRANSITION (ST) TRAINING & EXAM PACKAGE

The principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. The processes that underpin the service transition project, and the skills and techniques needed to properly assess and manage the transition. How to manage the human element of any IT service transition project, including stakeholder expectations and communications. Assessing organisational impact and changes throughout the service transition project. The technical implications of service transition with special consideration of the move from on-site to Cloud services. Considering the success factors and risks associated with service transition and how best to meet each.