ITIL Operational Support & Analysis

StayAhead Training Ltd

Course

In London

£ 1,510 VAT inc.

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Description

  • Type

    Course

  • Location

    London

  • Duration

    5 Days

Suitable for: This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will benefit delegates who require a deep understanding of Operational Support and Analysis processes and how they may be used to enhance the quality of IT service support.

Facilities

Location

Start date

London
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6 Long Lane, Barbican, EC1A 9HF

Start date

On request

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Course programme

Course Objectives
This course will enable participants to:
  • Understand the importance of Service Management as a Practice
  • Recognise the importance of Operational Support and Analysis while providing service
  • Appreciate how all processes in Operational Support and Analysis interact with other Service Lifecycle Processes
  • Identify the processes, activities, methods and functions used in each of the Operational Support and Analysis processes
  • Identify the Service Operations and Operational Support roles and responsibilities
  • Explain how to measure Operational Support and Analysis
  • Understand the technology and implementation considerations surrounding Operational Support and Analysis and the associated Challenges and Risks

See related categories

ITIL Operational Support & Analysis

£ 1,510 VAT inc.

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