ITIL Exam Preparation

Aims and Objectives
Cope with Examination requirements and logistics.
Be sure they have revised the salient points concepts and diagrams of Service Management.
Be confident (not complacent!) that they are ready for the ISEB Managers' examination.

Target Audiences
This course is for anyone intending to take the Service Management examination.

Prerequisites
Students must have attended the service support and the service delivery courses.

Course Content
Module 1: A Review of the key issues in each of the eleven ITIL Service Management disciplines
Module 2: I.S.E.B. examination rules so the candidate is fully aware of the conditions in which the exam will be conducted
Module 3: Exam techniques and last minute tips