ITIL Planning, Protection and Operation Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
ITIL Intermediate Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.
Planning, Protection and Optimization (PPO) is one of the ITIL Service Capability modules.
It focuses on the practical application of PPO practices to enable capacity, availability, IT service continuity, information security and demand management.
The module provides an understanding of the ITIL Service Design processes, ensuring that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics designed meet user needs and will require little further change once introduced.
Who is PPO for:
The PPO qualification would be suitable for IT professionals, such as Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support, IT Operations Managers, Network Control and Operation, Network Support, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers.
What is included in the course?
Accredited ITIL PPO E-Learning.
Get 90 Days Access.
6 Months Access Available at an Additional Cost.
Official ITIL Exam Voucher (Exam Taken Online);
Study Guides, Quizzes, Sample Exam and more...
Tutor Support.
Entry Requirements
Students wishing to study the Release, Control and Validation course should already hold the ITIL Foundation Certificate.
This course comes with a 14 day money back guarantee so enrol today and get started.
Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.
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Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
"Who Is This Course For?
ITIL Intermediate Planning, Protection and Optimization is suitable for Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks, Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.
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"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. "
Reviews
Subjects
- Evaluation
- Access
- Network
- Design
- Planning
- Systems
- Technology
- Security Management
- Process management
- Network Training
- Service Management
Course programme
Course Outline
Course Outline
The course is organised into the following modules:
- Introduction to Planning, Protection and Optimisation
- Module 1 – Introduction to Planning, Protection and Optimisation
- Module 1 – Lesson 1 – Core Concepts and Terminology
- Module 1 – Lesson 2 – Service Design Basics
- Module 2 – Demand Management
- Module 2 – Lesson 1 – Demand Management Process Overview
- Module 2 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 2 – Lesson 3 – Process Activities, Methods and Techniques
- Module 2 – Lesson 4 – Developing Differentiated Offerings
- Module 2 – Lesson 5 – Process Management
- Module 3 – Capacity Management
- Module 3 – Lesson 1 – Capacity Management Process Overview
- Module 3 – Lesson 2 – The Capacity Management Sub-Processes
- Module 3 – Lesson 3 – Underpinning Activities
- Module 3 – Lesson 4 – Further Process Activities
- Module 3 – Lesson 5 – Process Management
- Module 4 – Availability Management
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 4 – Lesson 3 – Reactive Process Activities Part 1
- Module 4 – Lesson 4 – Reactive Process Activities Part 2
- Module 4 – Lesson 5 – Proactive Process Activities Part 1
- Module 4 – Lesson 6 – Proactive Process Activities Part 2
- Module 4 – Lesson 7 – Proactive Process Activities Part 3
- Module 4 – Lesson 8 – Process Management
- Module 5 – Information Security Management
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Activities, Methods and Techniques
- Module 5 – Lesson 4 – Process Management
- Module 6 – IT Service Continuity Management
- Module 6 – Lesson 1 – Process Overview
- Module 6 – Lesson 2 – The ITSC Lifecycle Part 1 – Initiation
- Module 6 – Lesson 3 – The ITSC Lifecycle Part 2 – Requirements & Strategy
- Module 6 – Lesson 4 – The ITSC Lifecycle Part 3 – Implementation
- Module 6 – Lesson 5 – The ITSC Lifecycle Part 4 – Ongoing Operation
- Module 6 – Lesson 6 – Process Management
- Module 7 – Technology and Implementation
- Module 7 – Lesson 1 – Generic Technology Requirements
- Module 7 – Lesson 2 – Technology and Tool Evaluation
- Module 7 – Lesson 3 – Planning & Implementing Service Management Technology
- Module 7 – Lesson 4 – Service Management Implementation
- Module 7 – Lesson 5 – Lifecycle Challenges, Critical Success Factors & Risks
- Module 7 – Lesson 6 – Designing Technology Architectures
- Module 8 – The Sample Exam
Course duration is 30 hours (minimum) and is 4 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
The course is organised into the following modules:
The course is organised into the following modules:
- Introduction to Planning, Protection and Optimisation
- Module 1 – Introduction to Planning, Protection and Optimisation
- Module 1 – Lesson 1 – Core Concepts and Terminology
- Module 1 – Lesson 2 – Service Design Basics
- Module 2 – Demand Management
- Module 2 – Lesson 1 – Demand Management Process Overview
- Module 2 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 2 – Lesson 3 – Process Activities, Methods and Techniques
- Module 2 – Lesson 4 – Developing Differentiated Offerings
- Module 2 – Lesson 5 – Process Management
- Module 3 – Capacity Management
- Module 3 – Lesson 1 – Capacity Management Process Overview
- Module 3 – Lesson 2 – The Capacity Management Sub-Processes
- Module 3 – Lesson 3 – Underpinning Activities
- Module 3 – Lesson 4 – Further Process Activities
- Module 3 – Lesson 5 – Process Management
- Module 4 – Availability Management
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 4 – Lesson 3 – Reactive Process Activities Part 1
- Module 4 – Lesson 4 – Reactive Process Activities Part 2
- Module 4 – Lesson 5 – Proactive Process Activities Part 1
- Module 4 – Lesson 6 – Proactive Process Activities Part 2
- Module 4 – Lesson 7 – Proactive Process Activities Part 3
- Module 4 – Lesson 8 – Process Management
- Module 5 – Information Security Management
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Activities, Methods and Techniques
- Module 5 – Lesson 4 – Process Management
- Module 6 – IT Service Continuity Management
- Module 6 – Lesson 1 – Process Overview
- Module 6 – Lesson 2 – The ITSC Lifecycle Part 1 – Initiation
- Module 6 – Lesson 3 – The ITSC Lifecycle Part 2 – Requirements & Strategy
- Module 6 – Lesson 4 – The ITSC Lifecycle Part 3 – Implementation
- Module 6 – Lesson 5 – The ITSC Lifecycle Part 4 – Ongoing Operation
- Module 6 – Lesson 6 – Process Management
- Module 7 – Technology and Implementation
- Module 7 – Lesson 1 – Generic Technology Requirements
- Module 7 – Lesson 2 – Technology and Tool Evaluation
- Module 7 – Lesson 3 – Planning & Implementing Service Management Technology
- Module 7 – Lesson 4 – Service Management Implementation
- Module 7 – Lesson 5 – Lifecycle Challenges, Critical Success Factors & Risks
- Module 7 – Lesson 6 – Designing Technology Architectures
- Module 8 – The Sample Exam
- Module 1 – Lesson 1 – Core Concepts and Terminology
- Module 1 – Lesson 2 – Service Design Basics
Module 1 –
- Module 1 – Lesson 1 – Core Concepts and Terminology
- Module 1 – Lesson 2 – Service Design Basics
Module 1 – Lesson 1 –
Module 1 – Lesson 2 –
- Module 2 – Lesson 1 – Demand Management Process Overview
- Module 2 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 2 – Lesson 3 – Process Activities, Methods and Techniques
- Module 2 – Lesson 4 – Developing Differentiated Offerings
- Module 2 – Lesson 5 – Process Management
Module 2 –
- Module 2 – Lesson 1 – Demand Management Process Overview
- Module 2 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 2 – Lesson 3 – Process Activities, Methods and Techniques
- Module 2 – Lesson 4 – Developing Differentiated Offerings
- Module 2 – Lesson 5 – Process Management
Module 2 – Lesson 1 –
Module 2 – Lesson 2 –
Module 2 – Lesson 3 –
Module 2 – Lesson 4 –
Module 2 – Lesson 5 –
- Module 3 – Lesson 1 – Capacity Management Process Overview
- Module 3 – Lesson 2 – The Capacity Management Sub-Processes
- Module 3 – Lesson 3 – Underpinning Activities
- Module 3 – Lesson 4 – Further Process Activities
- Module 3 – Lesson 5 – Process Management
Module 3 –
- Module 3 – Lesson 1 – Capacity Management Process Overview
- Module 3 – Lesson 2 – The Capacity Management Sub-Processes
- Module 3 – Lesson 3 – Underpinning Activities
- Module 3 – Lesson 4 – Further Process Activities
- Module 3 – Lesson 5 – Process Management
Module 3 – Lesson 1 –
Module 3 – Lesson 2 –
Module 3 – Lesson 3 –
Module 3 – Lesson 4 –
Module 3 – Lesson 5 –
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 4 – Lesson 3 – Reactive Process Activities Part 1
- Module 4 – Lesson 4 – Reactive Process Activities Part 2
- Module 4 – Lesson 5 – Proactive Process Activities Part 1
- Module 4 – Lesson 6 – Proactive Process Activities Part 2
- Module 4 – Lesson 7 – Proactive Process Activities Part 3
- Module 4 – Lesson 8 – Process Management
Module 4 –
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 4 – Lesson 3 – Reactive Process Activities Part 1
- Module 4 – Lesson 4 – Reactive Process Activities Part 2
- Module 4 – Lesson 5 – Proactive Process Activities Part 1
- Module 4 – Lesson 6 – Proactive Process Activities Part 2
- Module 4 – Lesson 7 – Proactive Process Activities Part 3
- Module 4 – Lesson 8 – Process Management
Module 4 – Lesson 1 –
Module 4 – Lesson 2 –
Module 4 – Lesson 3 –
Module 4 – Lesson 4 –
Module 4 – Lesson 5 –
Module 4 – Lesson 6 –
Module 4 – Lesson 7 –
Module 4 – Lesson 8 –
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Activities, Methods and Techniques
- Module 5 – Lesson 4 – Process Management
Module 5 –
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Activities, Methods and Techniques
- Module 5 – Lesson 4 – Process Management
Module 5 – Lesson 1 –
Module 5 – Lesson 2 –
Module 5 – Lesson 3 –
Module 5 – Lesson 4 –
- Module 6 – Lesson 1 – Process Overview
- Module 6 – Lesson 2 – The ITSC Lifecycle Part 1 – Initiation
- Module 6 – Lesson 3 – The ITSC Lifecycle Part 2 – Requirements & Strategy
- Module 6 – Lesson 4 – The ITSC Lifecycle Part 3 – Implementation
- Module 6 – Lesson 5 – The ITSC Lifecycle Part 4 – Ongoing Operation
- Module 6 – Lesson 6 – Process Management
Module 6 –
- Module 6 – Lesson 1 – Process Overview
- Module 6 – Lesson 2 – The ITSC Lifecycle Part 1 – Initiation
- Module 6 – Lesson 3 – The ITSC Lifecycle Part 2 – Requirements & Strategy
- Module 6 – Lesson 4 – The ITSC Lifecycle Part 3 – Implementation
- Module 6 – Lesson 5 – The ITSC Lifecycle Part 4 – Ongoing Operation
- Module 6 – Lesson 6 – Process Management
Module 6 – Lesson 1 –
Module 6 – Lesson 2 –
Module 6 – Lesson 3 –
Module 6 – Lesson 4 –
Module 6 – Lesson 5 –
Module 6 – Lesson 6 –
- Module 7 – Lesson 1 – Generic Technology Requirements
- Module 7 – Lesson 2 – Technology and Tool Evaluation
- Module 7 – Lesson 3 – Planning & Implementing Service Management Technology
- Module 7 – Lesson 4 – Service Management Implementation
- Module 7 – Lesson 5 – Lifecycle Challenges, Critical Success Factors & Risks
- Module 7 – Lesson 6 – Designing Technology Architectures
Module 7 –
- Module 7 – Lesson 1 – Generic Technology Requirements
- Module 7 – Lesson 2 – Technology and Tool Evaluation
- Module 7 – Lesson 3 – Planning & Implementing Service Management Technology
- Module 7 – Lesson 4 – Service Management Implementation "
ITIL Planning, Protection and Operation Course