ITIL® Practitioner Professional Training Diploma - CPD Certified

Course

Online

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Special Emagister price

£ 59 £ 350 VAT inc.

Description

  • Type

    Course

  • Level

    Beginner

  • Methodology

    Online

  • Class hours

    8h

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner Professional Training Diploma provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.

The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.

The ITIL® Practitioner Professional Training Diploma helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.

Important information

Price for Emagister users:

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.

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Subjects

  • Approach
  • CSI
  • OCM & Systems Thinking
  • Design
  • Systems
  • Communication Training
  • Service Management
  • CSI Approach
  • CSI
  • OCM & Systems Thinking
  • Goal Question Metric (GQM)
  • OCM Activities

Teachers and trainers (1)

Alpha Academy

Alpha Academy

Instructor

Course programme

COURSE CURRICULUM

Introduction to ITIL Practitioner

  • Course Introduction

ITSM & Continual Improvement

  • Learning Objectives
  • Selecting a Management System
  • Systems Thinking
  • The 4Ps
  • Communication & Management Systems
  • Organizational Capabilities
  • Adopt, Adapt & Realize
  • Outside-in vs Inside-out Thinking
  • Defining a Service
  • Metrics & Measurement
  • Improvement, the Practitioner & CSI
  • Driving IT Service Management Summary
  • Checkpoint

Principles & Themes

  • Learning Objectives
  • Principles
  • Themes
  • Principles & Themes in Practice
  • Principles & Themes Summary
  • Checkpoint

Organizational Change Management (OCM)

  • Learning Objectives
  • Role & Impact of OCM on Improvement
  • OCM Activities
  • OCM & Systems Thinking
  • OCM Summary
  • Checkpoint

Effective Communication to enable CSI

  • Learning Objectives
  • Value, Importance & Benefit of Good Communication
  • Principles of Communication
  • Role of Influence
  • Communication Summary
  • Checkpoint

Use Metrics & Measurement

  • Learning Objectives
  • CSFs, KPIs & Improvement
  • Analyze CSFs & KPIs in Context
  • Assessments
  • Use Metrics & Measurement Summary
  • Design a Report
  • Checkpoint

CSI Approach

  • Topic A Learning Objectives
  • It Depends
  • Approach Deconstructed
  • Goal Question Metric (GQM) Approach Introduction
  • CSI Approach Summary
  • Checkpoint

Integrating CSI with ITIL & Beyond

  • Learning Objectives
  • CSI Approach for the ITIL Practitioner
  • CSI Approach in ITIL
  • CSI Approach, PRINCE2 & RESILIA
  • ITIL P- Course 08 Topic E Integrating CSI with ITIL & Beyond Summary
  • Checkpoint 555

ITIL® Practitioner Professional Training Diploma - CPD Certified

Special Emagister price

£ 59 £ 350 VAT inc.