ITIL Problem Management Practitioner

PPi Learning Services

Course

In Glasgow and London

£ 995 + VAT

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Description

  • Duration

    3 Days

This course is for anyone who wishes to improve, or needs to formalise, their understanding of the principles of Problem Management 'Best Practice'Examination - This course ends with 2 one hour exams. A 1 hour 'closed book' written paper and a 1 hour 'closed book' multiple-choice paper, with 25 questions. Both exams are based on a case study

Facilities

Location

Start date

Glasgow (Glasgow City)

Start date

On request
London
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3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Subjects

  • Management

Course programme

Course contentTopics covered include:
  • Understanding the scope, terminology and concepts of Problem Management
  • Defining Incident Management's relationship to Problem Management: matching incidents to known errors and outstanding problems
  • Definition of the Problem Management process, and description of Problem and Error Control activities
  • Establishing proactive Problem Management within an organisation
  • The role of Availability Management in Problem Management

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ITIL Problem Management Practitioner

£ 995 + VAT

The best IT Systems courses

See all

See all