ITIL® Service Capability: Release, Control & Validation RCV

Global Knowledge UK

Course

In London and Wokingham

£ 1,495 + VAT

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Description

  • Duration

    5 Days

Authorised training on Cisco, Microsoft, Nortel and VMware as well as generic networking, security, VoIP and wireless courses. Our management curriculum includes project management, business analysis and ITIL training. Suitable for: The course is suitable for individuals who require a deep understanding of Release, Control & Validation processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Facilities

Location

Start date

London
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Old Broad Street

Start date

On request
Wokingham (Berkshire)
Mulberry Business Park, Fishponds Road, RG41 2GY

Start date

On request

Start date

On request

About this course

Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 21 hours of personal study by reviewing th...

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Course programme


Course Code
:

RCV

Objectives

The purpose of Release, Control & Validation is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.

The course provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.

The course prepares delegates for the ITIL® Capability examination in Release, Control & Validation.

Content


  • Service Management as a Practice.
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
  • Change management as a capability to realise successful service transition.
  • Service validation and testing as a capability to assure the integrity and the quality of service transition.
  • Service asset and configuration management as a capability to monitor the state of service transition.
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
  • Service request fulfilment and evaluation to assure meeting committed service level performance.
  • Common Service Operation activities related to Release, Control and Validation processes.
  • Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
  • Release Control and Validation process roles and responsibilities.
  • Technology and Implementation Considerations.
  • Challenges, Critical Success Factors and risks.
  • CSI as a consequence of effective Release, Control and Validation processes.

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ITIL® Service Capability: Release, Control & Validation RCV

£ 1,495 + VAT

The best Management and Information Systems courses

See all

See all