ITIL Service Management Foundation

Silicon Beach Training

Training

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£ 695 + VAT

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Description

  • Type

    Training

  • Duration

    3 Days

Delegates who attend this ITIL training course will be able to explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are: Application Management. Technical Management. IT Operations Management. Suitable for: This ITIL training course is suitable for IT service/support managers and staff, project managers, IT consultants and developers who want to achieve ITIL Foundation certification. General IT knowledge is assumed.

Important information

Documents

  • ITIL v3 Foundation Course Outline

About this course

There are no formal requirements for this ITIL V3 training course, but at least one years experience of the IT industry is recommended.

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Reviews

Subjects

  • Management

Teachers and trainers (1)

Various .

Various .

.

All our trainers are experienced trainers and facilitators with real world experience in the area they teach.

Course programme

Course review:

This ITIL Foundation course will provide delegates with a 'best practice' approach to all aspects of the service lifestyle for successful delivery and support of quality IT services.

The ITIL training course is an intensive introduction to the ITIL service management framework which consists of short lectures, discussions, examination technique, mock examinations and an invigilated exam on the third day.

Additional information

Students per class: 8

See related categories

ITIL Service Management Foundation

£ 695 + VAT

The best IT Systems courses

See all

See all