ITIL Service Offerings and Agreements Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
ITIL Intermediate Service Offerings and Agreements (SOA) focuses on the practical application of SOA practices.
ITIL Intermediate Service Offerings and Agreements (SOA) is one of the ITIL Service Capability modules. It focuses on the practical application of SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.
SOA has been designed to help organisations and professionals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organisations and projects. It also provides guidance on how service offerings can be developed to support the needs of both the business and the user.
The SOA certification can only be taken following an accredited training course.
Who is SOA for:
The SOA qualification would be suitable for IT professionals in roles such as IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.
What is included in the course?
Accredited ITIL SOA E-Learning.
Get 90 Days Access.
6 Months Access Available at an Additional Cost.
Official ITIL Exam Voucher (Exam Taken Online);
Study Guides, Quizzes, Sample Exam and more...
Tutor Support.
Entry Requirements
Students wishing to study the Release, Control and Validation course should already hold the ITIL Foundation Certificate.
This course comes with a 14 day money back guarantee so enrol today and get started.
Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.
The ITIL SOA course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited."
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About this course
"Who Is This Course For?
ITIL Intermediate Service Offerings and Agreements Course is suitable for Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks, Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.
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"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. "
Reviews
Subjects
- Financial Management
- Access
- Budgeting
- Portfolio Management
- Investment
- Design
- Financial
- Technology
- Accredited
- Process management
- Financial Training
- Service Management
Course programme
Course Outline
Course Outline
The course is organised into the following modules:
- Module 1 – Service Management
- Module 1 – Lesson 1 – SOA and the Service Lifecycle
- Module 1 – Lesson 2 – Design Coordination
- Module 1 – Lesson 3 – Customer Requirements
- Module 1 – Lesson 4 – Return on Investment and the Business Case
- Module 2 – Service Portfolio Management
- Module 2 – Lesson 1 – Service Portfolio Management Introduction
- Module 2 – Lesson 2 – Business Services and IT Services
- Module 2 – Lesson 3 – The Service Portfolio Management Process
- Module 2 – Lesson 4 – Activities, Methods and Techniques Part 2
- Module 2 – Lesson 5 – Activities, Methods and Techniques Part 2
- Module 3 – Service Catalogue Management
- Module 3 – Lesson 1 – Process Overview
- Module 3 – Lesson 2 – Service Catalogue Management and Service Portfolio Management
- Module 3 – Lesson 3 – Policies, Principles and Basic Concepts
- Module 3 – Lesson 4 – Process Management
- Module 4 – Service Level Management
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Process Activities
- Module 4 – Lesson 3 – Service Level Management and the Customer
- Module 4 – Lesson 4 – Process Deliverables
- Module 4 – Lesson 5 – Process Management
- Module 4 – Lesson 6 – Process Interfaces
- Module 5 – Demand Management
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Process Activities, Methods and Techniques
- Module 5 – Lesson 4 – Developing Differentiated Offerings
- Module 5 – Lesson 5 – Process Management
- Module 6 – Lesson 1 – Process Overview
- Module 6 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 6 – Lesson 3 – Activities, Methods and Techniques
- Module 6 – Lesson 4 – Supplier Categorisation
- Module 6 – Lesson 5 – Process Management
- Module 7 – Financial Management
- Module 7 – Lesson 1 – Process Overview
- Module 7 – Lesson 2 – Policies and Basic Concepts
- Module 7 – Lesson 3 – Accounting Part 1
- Module 7 – Lesson 4 – Accounting Part 2
- Module 7 – Lesson 5 – Budgeting
- Module 7 – Lesson 6 – Charging
- Module 7 – Lesson 7 – Process Management
- Module 8 – Business Relationship Management
- Module 8 – Lesson 1 – Process Overview
- Module 8 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 8 – Lesson 3 – Activities, Methods and Techniques
- Module 8 – Lesson 4 – Process Management
- Module 9 – Technology and Implementation
- Module 9 – Lesson 1 – Service Design Technology Requirements
- Module 9 – Lesson 2 – Technology and Tool Evaluation
- Module 9 – Lesson 3 – Planning and Implementing Service Management Technology
- Module 9 – Lesson 4 – Service Management Implementation
- Module 9 – Lesson 5 – Lifecycle Challenges, Critical Success Factors and Risks
- Module 10 – The Sample Exam
Course duration is 30 hours (minimum) and is 4 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
The course is organised into the following modules:
The course is organised into the following modules:
- Module 1 – Service Management
- Module 1 – Lesson 1 – SOA and the Service Lifecycle
- Module 1 – Lesson 2 – Design Coordination
- Module 1 – Lesson 3 – Customer Requirements
- Module 1 – Lesson 4 – Return on Investment and the Business Case
- Module 2 – Service Portfolio Management
- Module 2 – Lesson 1 – Service Portfolio Management Introduction
- Module 2 – Lesson 2 – Business Services and IT Services
- Module 2 – Lesson 3 – The Service Portfolio Management Process
- Module 2 – Lesson 4 – Activities, Methods and Techniques Part 2
- Module 2 – Lesson 5 – Activities, Methods and Techniques Part 2
- Module 3 – Service Catalogue Management
- Module 3 – Lesson 1 – Process Overview
- Module 3 – Lesson 2 – Service Catalogue Management and Service Portfolio Management
- Module 3 – Lesson 3 – Policies, Principles and Basic Concepts
- Module 3 – Lesson 4 – Process Management
- Module 4 – Service Level Management
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Process Activities
- Module 4 – Lesson 3 – Service Level Management and the Customer
- Module 4 – Lesson 4 – Process Deliverables
- Module 4 – Lesson 5 – Process Management
- Module 4 – Lesson 6 – Process Interfaces
- Module 5 – Demand Management
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Process Activities, Methods and Techniques
- Module 5 – Lesson 4 – Developing Differentiated Offerings
- Module 5 – Lesson 5 – Process Management
- Module 6 – Lesson 1 – Process Overview
- Module 6 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 6 – Lesson 3 – Activities, Methods and Techniques
- Module 6 – Lesson 4 – Supplier Categorisation
- Module 6 – Lesson 5 – Process Management
- Module 7 – Financial Management
- Module 7 – Lesson 1 – Process Overview
- Module 7 – Lesson 2 – Policies and Basic Concepts
- Module 7 – Lesson 3 – Accounting Part 1
- Module 7 – Lesson 4 – Accounting Part 2
- Module 7 – Lesson 5 – Budgeting
- Module 7 – Lesson 6 – Charging
- Module 7 – Lesson 7 – Process Management
- Module 8 – Business Relationship Management
- Module 8 – Lesson 1 – Process Overview
- Module 8 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 8 – Lesson 3 – Activities, Methods and Techniques
- Module 8 – Lesson 4 – Process Management
- Module 9 – Technology and Implementation
- Module 9 – Lesson 1 – Service Design Technology Requirements
- Module 9 – Lesson 2 – Technology and Tool Evaluation
- Module 9 – Lesson 3 – Planning and Implementing Service Management Technology
- Module 9 – Lesson 4 – Service Management Implementation
- Module 9 – Lesson 5 – Lifecycle Challenges, Critical Success Factors and Risks
- Module 10 – The Sample Exam
- Module 1 – Lesson 1 – SOA and the Service Lifecycle
- Module 1 – Lesson 2 – Design Coordination
- Module 1 – Lesson 3 – Customer Requirements
- Module 1 – Lesson 4 – Return on Investment and the Business Case
Module 1 –
- Module 1 – Lesson 1 – SOA and the Service Lifecycle
- Module 1 – Lesson 2 – Design Coordination
- Module 1 – Lesson 3 – Customer Requirements
- Module 1 – Lesson 4 – Return on Investment and the Business Case
Module 1 – Lesson 1 –
Module 1 – Lesson 2 –
Module 1 – Lesson 3 –
Module 1 – Lesson 4 –
- Module 2 – Lesson 1 – Service Portfolio Management Introduction
- Module 2 – Lesson 2 – Business Services and IT Services
- Module 2 – Lesson 3 – The Service Portfolio Management Process
- Module 2 – Lesson 4 – Activities, Methods and Techniques Part 2
- Module 2 – Lesson 5 – Activities, Methods and Techniques Part 2
Module 2 –
- Module 2 – Lesson 1 – Service Portfolio Management Introduction
- Module 2 – Lesson 2 – Business Services and IT Services
- Module 2 – Lesson 3 – The Service Portfolio Management Process
- Module 2 – Lesson 4 – Activities, Methods and Techniques Part 2
- Module 2 – Lesson 5 – Activities, Methods and Techniques Part 2
Module 2 – Lesson 1 –
Module 2 – Lesson 2 –
Module 2 – Lesson 3 –
Module 2 – Lesson 4 –
Module 2 – Lesson 5 –
- Module 3 – Lesson 1 – Process Overview
- Module 3 – Lesson 2 – Service Catalogue Management and Service Portfolio Management
- Module 3 – Lesson 3 – Policies, Principles and Basic Concepts
- Module 3 – Lesson 4 – Process Management
Module 3 –
- Module 3 – Lesson 1 – Process Overview
- Module 3 – Lesson 2 – Service Catalogue Management and Service Portfolio Management
- Module 3 – Lesson 3 – Policies, Principles and Basic Concepts
- Module 3 – Lesson 4 – Process Management
Module 3 – Lesson 1 –
Module 3 – Lesson 2 –
Module 3 – Lesson 3 –
Module 3 – Lesson 4 –
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Process Activities
- Module 4 – Lesson 3 – Service Level Management and the Customer
- Module 4 – Lesson 4 – Process Deliverables
- Module 4 – Lesson 5 – Process Management
- Module 4 – Lesson 6 – Process Interfaces
Module 4 –
- Module 4 – Lesson 1 – Process Overview
- Module 4 – Lesson 2 – Process Activities
- Module 4 – Lesson 3 – Service Level Management and the Customer
- Module 4 – Lesson 4 – Process Deliverables
- Module 4 – Lesson 5 – Process Management
- Module 4 – Lesson 6 – Process Interfaces
Module 4 – Lesson 1 –
Module 4 – Lesson 2 –
Module 4 – Lesson 3 –
Module 4 – Lesson 4 –
Module 4 – Lesson 5 –
Module 4 – Lesson 6 –
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Process Activities, Methods and Techniques
- Module 5 – Lesson 4 – Developing Differentiated Offerings
- Module 5 – Lesson 5 – Process Management
Module 5 –
- Module 5 – Lesson 1 – Process Overview
- Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 5 – Lesson 3 – Process Activities, Methods and Techniques
- Module 5 – Lesson 4 – Developing Differentiated Offerings
- Module 5 – Lesson 5 – Process Management
Module 5 – Lesson 1 –
Module 5 – Lesson 2 –
Module 5 – Lesson 3 –
Module 5 – Lesson 4 –
Module 5 – Lesson 5 –
- Module 6 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 6 – Lesson 3 – Activities, Methods and Techniques
- Module 6 – Lesson 4 – Supplier Categorisation
- Module 6 – Lesson 5 – Process Management
Module 6 – Lesson 1 –
- Module 6 – Lesson 2 – Policies, Principles and Basic Concepts
- Module 6 – Lesson 3 – Activities, Methods and Techniques
- Module 6 – Lesson 4 – Supplier Categorisation
- Module 6 – Lesson 5 – Process Management
Module 6 – Lesson 2 –
Module 6 – Lesson 3 –
Module 6 – Lesson 4 –
Module 6 – Lesson 5 –
- Module 7 – Lesson 1 – Process Overview
- Module 7 – Lesson 2 – Policies and Basic Concepts
- Module 7 – Lesson 3 – Accounting Part 1
- Module 7 – Lesson 4 – Accounting Part 2
- Module 7 – Lesson 5 – Budgeting
- Module 7 – Lesson 6 – Charging
- Module 7 – Lesson 7 – Process Management
Module 7 –
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ITIL Service Offerings and Agreements Course