ITIL Service Operation Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
ITIL Intermediate Service Operation focuses on the principles, processes, operational activities and functions that enable organisations and individuals to successfully manage how their products and services perform.
ITIL Intermediate Service Operation (SO) is one of five ITIL® Service Lifecycle modules. It focuses on the functions, principles, processes and operational activities that enable individuals and organisations to successfully manage how their products and services perform, helping them improve their IT Service Management.
The module focuses on the coordination and execution of activities regarding the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle. It also covers tech and support resources used to deliver them.
Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.
What is included in the course?
Accredited ITIL SO E-Learning.
Get 90 Days Access.
6 Months Access Available at an Additional Cost.
Official ITIL SO Exam Voucher (Exam Taken Online);
Study Guides, Quizzes, Sample Exam and more...
Tutor support.
Entry Requirements
Students wishing to study the Service Transition course should already hold the ITIL Foundation Certificate.
This course comes with a 14 day money back guarantee so enrol today and get started.
Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.
The ITIL SO course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited."
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
"Who Is This Course For?
Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle."
"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. "
Reviews
Subjects
- Access
- Technology
- Database
- Data Management
- IT
- IT Management
- IT Systems
- Information Systems
- Information Systems management
- Management
Course programme
Course Outline
Course Outline
The course is organised into the following modules:
- Introduction to Service Transition
- Service Transition Principles
- Service Transition Processes
- Service Transition Related Activities
- Organising for Service Transition
- Technology Considerations for Service Transition
- Implementation and Improvement of Service Transition
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
The course is organised into the following modules:
The course is organised into the following modules:
- Introduction to Service Transition
- Service Transition Principles
- Service Transition Processes
- Service Transition Related Activities
- Organising for Service Transition
- Technology Considerations for Service Transition
- Implementation and Improvement of Service Transition
Course duration is 21 hours (minimum) and is 3 ITIL Credits
- Introduction to Service Transition
- Service Transition Principles
- Service Transition Processes
- Service Transition Related Activities
- Organising for Service Transition
- Technology Considerations for Service Transition
- Implementation and Improvement of Service Transition
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
"
ITIL Service Operation Course