ITIL® Service Transition | ITIL® Lifecycle

Introduction

This 3-day course looks at the Service Transition ITIL® module and is designed to train you to pass the module’s exam. Service Transition covers the processes required to build, test and implement IT products and services. It shows how these processes can be applied to the rest of the IT Service lifecycle, including Service Strategy and Service Design.

ITIL® Service Transition is part of the five Service Lifecycle modules in the ITIL® Intermediate level. Completing enough of these Intermediate modules will allow you to progress to the next ITIL® level, which is ITIL® Expert.

Prerequisites

You must have achieved the ITIL® Foundation certificate or the version 2 to version 3 bridge equivalent before taking this course.

We also recommend purchasing a copy of the official ITIL® Service Transition Book (ISBN: 9780113313068), which will support your studies and help you to pass the exam.

Who Should Attend?

We recommend this course for anybody looking to expand their ITIL® knowledge beyond the Foundation level, including Configuration Managers and Change Managers.

Course Structure

• 3 days of classroom-based training
• A 90-minute exam on the final day

Course Content

The course covers these topics:

Introduction to Service Transition:

• The Flow of Service Transition and where the “Service Transition Evaluation Points occur in the flow
• Ways that Service Transition adds value to the business
• The inputs to and outputs from Service transition as it interfaces with the other service lifecycle phases
• The fundamental aspects of Service Transition and be able to define them

Service Transition Principles:

• The utility of a service as defined in terms of the business outcomes that customers expect How services provide value by increasing the performance of customer assets while removing risks
• Service Transition best practices in relation to stakeholder relationships and how these best practices can be applied
• How to ensure the quality of a new or changed service

Service Transition Processes:

• How to integrate Service Transition with the processes that interact with Service Transition
• The flow of Service Transition as it relates to the transition planning, transition support, service validation and testing as well as evaluation.

Service Transition related activities:

• How to address and manage Communication aspects/strategy of Service Transition
• How to address organisational change from planning through to communication and implementation, and the interactions with the other lifecycle stages How to use all the methods, practices and techniques available to manage change
• Stakeholder management and how to achieve this within an existing organisation

Organizing for Service Transition:

• Service Transition roles and responsibilities, where and how they are used as well as how a Service Transition organisation would be structured to use these roles
• The interfaces that exist between Service Transition and other organisational units (including third parties) and the “handover points”
• Why Service Transition needs Service Design and Service Operation, what it uses from them and how

Consideration of Technology:

• Technology requirements that support Service Transition, where and how these would be used
• Types of Knowledge Management, Service Asset and Configuration Management and workflow tools that can be used to support Service Transition

Implementation and improvement of Service Transition:

• The stages for introducing Service Transition into an organisation
• The design, creation, implementation and use of Critical Success Factors and Key Performance Indicators as ways to measure and improve Service Transition
• Challenges, risks and prerequisites for success in Service Transition

ITIL ® Service Transition Examination

• Multiple choice, scenario-based, gradient-scored questions
• 8 questions
• 90 minutes (120 minutes for candidates completing the exam in a language that is not their mother tongue)
• Pass mark is 28/40, or 70%

Why choose The Knowledge Academy?

• We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
• We make the learning experience enjoyable
• We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
• We provide pre- and post-course support so you never feel alone
• All of our training is hands-on, using real-world examples
• As a market leader, we have an extremely high global pass rate
• Over 90% of our delegates come back to us for further training
• We have the best instructors in the industry which are reflected in our position as the market leader for professional qualifications
• We provide value for money and trained over 25,000 delegates in 2014
• We have some of the most luxurious course venues worldwide

What is ITIL ® Service Transition?

ITIL® Service Transition is a qualification in the ITIL® Service Lifecycle group which focuses on the implementation of new products services within the lifecycle. As an ITIL® Intermediate module, it provides 3 credits towards the amount required to progress to the next stage of ITIL®.

ITIL® is a registered trade mark of AXELOS Limited

BCS Membership

Included in your professional certification; one year’s free BCS, The Chartered Institute for IT, Associate membership.

Upon passing your examination, make the most of your professional certification and continue your career development with BCS Associate membership. Whether you’re looking for career support through the BCS global skills, training and development framework, SFIAplus, seeking promotion or a network of new contacts, we’re here to support you. BCS membership provides exclusive access to resources, content and opportunities that will enrich your career.

BCS Membership allows you to give back to society. Some of the industry’s challenges are around personal data, health, education, and IT capabilities. By becoming part of the BCS professional community you can get involved and do your bit to make IT good for society.