ITIL v2-3 Upgrade - Managers Bridge

PPi Learning Services

Course

In London

£ 995 + VAT

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Description

  • Type

    Course

  • Location

    London

  • Duration

    5 Days

This course allows holders of the Managers Certificate in IT Service Management, to understand the differences in ITIL v3, and sit the ITILv3 Managers Bridge examination at the end of the course.

Facilities

Location

Start date

London
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3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Course programme

Course contentIntroduction
  • ITILbackground
  • Reasons for theITILrefresh
  • T he new structure ofITIL(core, complementary and web based material)
Service Management as a Practice
  • The concept of a Service
  • T he concept of Service Management
The Service Lifecycle
  • Objectives of the Service
  • L ifecycle and creating business value
Service Strategy
  • Establishing an overall strategy for IT Services &ITSM
  • Explaining how Service Assets are the basis for Value Creation
  • Describing the basics of Value Creation through Services
  • Implementing the four main activities in the Service Strategy process
  • New process and roles :- Service Portfolio Management (SPM)
Service Design
  • Establishing solutions to meet requirements
  • Defining the five major aspects of Service Design
  • Looking at different Service Sourcing approaches and options
  • New and changed processes and roles in Service Design:
    • Service Catalogue Management
    • Information Security Management (ISM)
    • Supplier Management
Service Transition
  • Managing the transition through the lifecycle
  • The Service V model
  • New and changed processes and roles in Service Transition:
  • Release and Deployment Management
Service Operation
  • The day-to-day management of IT Services
  • Managing conflicting balances in Service Operation
  • New and changed processes and roles in Service Operation:
    • Event Management, Request Fulfilment, Access Management
  • New and Changed Functions:
    • The Technical Management function, The Application Management function, The IT Operations Management function (IT Operations Control and Facilities Management)
Continual Service Improvement
  • Managing improvements to IT Services andITSMProcesses
  • The Continual Service Improvement Model
  • Establishing Baselines
  • The '7 step' improvement process
  • T he importance of metrics in Improvement
Technology and Architecture
  • Benefits of automation
  • Operational requirements
Examination
  • The examination is a 90 minute 'closed book' exam consisting of 20 complex multiple choice questions, and is invigilated byISEB.

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ITIL v2-3 Upgrade - Managers Bridge

£ 995 + VAT

The best IT Systems courses

See all

See all