This is the Newest Course which give you the opportunity of a full preparation and ensures your success in your ITIL® Exam from the first try.
This course is developed according to the official Exam Guide from ITIL, so you can pass the actual ITIL® Certification Exam from the first Try!
This course prepares you for an internationally recognised qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management.
ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
Facilities
Location
Start date
Online
Start date
Different dates availableEnrolment now open
About this course
Introduction to ITIL
ITIL Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
ITIL Certification importance
ITIL Exam Guide
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This centre's achievements
2021
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 4 years
Subjects
Service Management
Financial Training
Security Management
Industry
Technology
Financial
Design
Portfolio Management
Change Management
Financial Management
Course programme
Introduction to ITIL
1 lecture08:44Introduction to ITIL V3
Introduction to ITIL
1 lecture08:44Introduction to ITIL V3Introduction to ITIL V3Introduction to ITIL V3Introduction to ITIL V3Introduction to ITIL V3
ITIL Service Strategy
5 lectures48:17Introduction to ITIL Service StrategyService Strategy process and Service Portfolio ManagementDemand Management in ITIL Service StrategyBusiness Relationship Management Vs Financial ManagementIndustry Experience of Service Strategy
ITIL Service Strategy
5 lectures48:17Introduction to ITIL Service StrategyService Strategy process and Service Portfolio ManagementDemand Management in ITIL Service StrategyBusiness Relationship Management Vs Financial ManagementIndustry Experience of Service StrategyIntroduction to ITIL Service StrategyIntroduction to ITIL Service StrategyIntroduction to ITIL Service StrategyIntroduction to ITIL Service StrategyService Strategy process and Service Portfolio ManagementService Strategy process and Service Portfolio ManagementService Strategy process and Service Portfolio ManagementService Strategy process and Service Portfolio ManagementDemand Management in ITIL Service StrategyDemand Management in ITIL Service StrategyDemand Management in ITIL Service StrategyDemand Management in ITIL Service StrategyBusiness Relationship Management Vs Financial ManagementBusiness Relationship Management Vs Financial ManagementBusiness Relationship Management Vs Financial ManagementBusiness Relationship Management Vs Financial ManagementIndustry Experience of Service StrategyIndustry Experience of Service StrategyIndustry Experience of Service StrategyIndustry Experience of Service Strategy
Service Design
7 lectures01:09:45Introduction to ITIL Service DesignService Design and Service management in ITILService Design Portfolio and 4Ps in ITILService Design Technology and ArchitectureService Level Management Improvement ProgramIT Service Continuity Management, Security management, BCM, ITSCMIT Service Supplier Management
Service Design
7 lectures01:09:45Introduction to ITIL Service DesignService Design and Service management in ITILService Design Portfolio and 4Ps in ITILService Design Technology and ArchitectureService Level Management Improvement ProgramIT Service Continuity Management, Security management, BCM, ITSCMIT Service Supplier ManagementIntroduction to ITIL Service DesignIntroduction to ITIL Service DesignIntroduction to ITIL Service DesignIntroduction to ITIL Service DesignService Design and Service management in ITILService Design and Service management in ITILService Design and Service management in ITILService Design and Service management in ITILService Design Portfolio and 4Ps in ITILService Design Portfolio and 4Ps in ITILService Design Portfolio and 4Ps in ITILService Design Portfolio and 4Ps in ITILService Design Technology and ArchitectureService Design Technology and ArchitectureService Design Technology and ArchitectureService Design Technology and ArchitectureService Level Management Improvement ProgramService Level Management Improvement ProgramService Level Management Improvement ProgramService Level Management Improvement ProgramIT Service Continuity Management, Security management, BCM, ITSCMIT Service Continuity Management, Security management, BCM, ITSCMIT Service Continuity Management, Security management, BCM, ITSCMIT Service Continuity Management, Security management, BCM, ITSCMIT Service Supplier ManagementIT Service Supplier ManagementIT Service Supplier ManagementIT Service Supplier Management
Service Transition
7 lectures01:04:24Introduction to ITIL Service TransitionDeep dive into ITIL Service TransitionChange Management in ITIL Service TransitionService Asset and Configuration ManagementRelease and Deployment ManagementPurpose and Objectives of Service Knowledge ManagementService Transition Industry Experience
Service Transition
7 lectures01:04:24Introduction to ITIL Service TransitionDeep dive into ITIL Service TransitionChange Management in ITIL Service TransitionService Asset and Configuration ManagementRelease and Deployment ManagementPurpose and Objectives of Service Knowledge ManagementService Transition Industry ExperienceIntroduction to ITIL Service TransitionIntroduction to ITIL Service TransitionIntroduction to ITIL Service TransitionIntroduction to ITIL Service TransitionDeep dive into ITIL Service TransitionDeep dive into ITIL Service TransitionDeep dive into ITIL Service TransitionDeep dive into ITIL Service TransitionChange Management in ITIL Service TransitionChange Management in ITIL Service TransitionChange Management in ITIL Service TransitionChange Management in ITIL Service TransitionService Asset and Configuration ManagementService Asset and Configuration ManagementService Asset and Configuration ManagementService Asset and Configuration ManagementRelease and Deployment ManagementRelease and Deployment ManagementRelease and Deployment ManagementRelease and Deployment ManagementPurpose and Objectives of Service Knowledge ManagementPurpose and Objectives of Service Knowledge ManagementPurpose and Objectives of Service Knowledge ManagementPurpose and Objectives of Service Knowledge ManagementService Transition Industry ExperienceService Transition Industry ExperienceService Transition Industry ExperienceService Transition Industry Experience
Service Operation
8 lectures01:28:45Overview of Service OperationOverview of Functions in Service OperationTechnical ManagementEvent Management – RolesRequest Fullfilment processProblem ManagementRelationship ManagementService operation Overall Process
Service Operation
Additional information
Familiarity with IT services and Service management is useful but not essential