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Key Account Management
Course
Inhouse
Description
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Type
Workshop
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Level
Advanced
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Methodology
Inhouse
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Duration
Flexible
Our Key Account Management courses explore how to develop deeper, broader and smarter relationships with existing clients.
Your programme will be designed to meet your specific needs and achieve your desired outcomes. Typically, our Key Account Management courses provide Account Managers with:
- A structured consultative approach for conducting client meetings and building client relationships.
- Techniques to help Account Managers gain a full understanding of their client's needs, situation and goals.
- A proven process for outlining their recommendations and playing back solutions that meet the client's identified needs and will help them achieve their goals
- Tools to identify wider customer needs, additional opportunities and new ways to support their client.
- A consultative, even collaborative, approach that sees the Account Manager work with their client to deliver greater commercial outcomes for their business and yours.
- The tools to build deeper, broader and smarter relationships with your key accounts and deliver a world class client experience.
- ...And, as a result, drive greater commercial returns. "
About this course
-Key Account Managers,
-Strategic Account Managers,
-Global Account Directors,
-Client Care Professionals,
-Relationship Managers.
Each Bigrock course is designed to meet our client’s particular needs and desired outcomes. We can tailor existing content or design a new programme to meet your specific requirements.
Our DDDE approach ensures that our courses are perfectly tailored to you needs.
A representative from Bigrock will contact you to discuss your requirements, and answer any questions you may have.
Reviews
Subjects
- Key Account Management
- Bespoke
- In-house
- Resource Management
- Collaboration
- Engaging
- People Skills
- Value Propositions
- Contracting
- Networking
- Client Care
- Strategic account management
- Client relationship management
Teachers and trainers (1)
Expert Bigrock Facilitator
Bugrock Consultant
Course programme
- Engage with key stakeholders
- Present your Value Proposition
- Elicit an understanding of the client’s needs
- Present your solution
- Contract & agree
- Manage key stakeholders
- Orchestrate both internal and external resources
- Negotiate, influence & communicate
- Ensure client delight
- Nurture a collaborative relationship
- Retain the account & secure further business
Key Account Management