Lean IT Foundation Course

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Module 1: Introduction

* Lean principles: how these are related to one another.
* Waste: ability to identify types of waste within an IT organization or process (TIMWOOD with Talent)
* The cost of poor quality and reasons for using Lean Principles to improve performance
* Types of activities: ability to define what IT activities fall into which category
* PDCA: ability to describe how the PDCA cycle works on the most basic level
* Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other methods. The connection of Lean IT with IT service management is specifically investigated.

Module 2: The Customer
* Types of customer value and the factors that influence customer value
* The link between the Voice of the Customer and Critical to Quality
* How to construct a Critical to Quality tree

Module 3: The Process

* Relationship of process (Value stream) with the other Lean principles
* The difference between Push and Pull systems
* The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
* Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
* Explain the SIPOC and VSM using IT examples e.g. SIPOC: Software development, VSM: High level Change process (other examples are permitted)

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Module 4: Performance

* Relationship of performance with the PDCA cycle
* The key aspects of a KPI
* Why time is the most important production factor within IT
* The relationship of PCE with VSM
* The role of skills and knowledge in ensuring performance

Module 5: Organization

* Why organizations need to be customer oriented
* What the goal is of a performance dialogue
* The use of each of the visual management boards – day board, week board and Kaizen/improvement board

Module 6: Kaizen

* Which tools from the other dimensions are used in which phase of the DMAIC cycle
* Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen

Module 7: Behavior & Attitude

* The difference between behavior and attitude
* The difference between traditional management and Lean management
* The behavior and attitude required for successful use of Lean
* Behavior and Attitude in relation to expectations surrounding a change in way of working