Learning development support services courses

... up of competence and knowledge units.This course is aimed at those who are already working in a customer service environment and those who would like to. The qualification focuses on enhanced skills requiring some professional responsibility. Students will receive the relevant training required to... Learn about: Customer Service Skills, Team Training, Skills and Training...

... with more confidence. Suitable for: Full or part-time staff and volunteers working in one of many services including residential, day services, advocacy, housing, employment, domiciliary and community support. The Level 3 Certificate is specifically aimed at those staff engaged in more complex tasks than Level...

... a understanding of Service Operation and how it enhances the quality of IT service within an organisationAnyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle Learning Objectives Succesful delegates will understand: • Introduction to service... Learn about: Service Management...

... education in a range of other disciplines. Career progression: Career or academic progression may include continuation, development or promotion at... Learn about: Customer Service, Team Training, Skills and Training...

... the customer service process can be improved through customer feedback and effective teamwork... Learn about: Skills and Training, Team Training, Customer Service...

..., employment, domiciliary and community support...

... a understanding of Service Operation and how it enhances the quality of IT service within an organisationAnyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle Learning Objectives Succesful delegates will understand: • Introduction to service... Learn about: Service Management...

...Accredited CPD Certificate awarded upon completion. Free upgrade on to our state of the art platform Career Advice available on completion 12 Months unlimited Access Managing People The Customer Service training bundle is ideal within a business and retail environment. This package comes complete... Learn about: Giving & Receiving, Customer Service, Managing Conflict...

...These qualifications will help employers and employees achieve and demonstrate total quality, as part of a continuous customer service improvement programme. Suitable for: Individuals who deal with a variety of customers either internal or external to the organisation...

...Suitable for: This qualification is directed at those working within a customer service environment within any industry sector...

... to build, lead, motivate and manage a Service Desk teamA guide to the practical Service Desk management tools, tips, standards and supportAn overview of industry recognised IT Service Management best practices, including ITIL V3 processesAn internationally recognised Service Desk Management qualification... Learn about: Financial Training, Service Management...

...Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk management...

...These qualifications will help employers and employees achieve and demonstrate total quality, as part of a continuous customer service improvement programme. Suitable for: Individuals who deal with a variety of customers either internal or external to the organisation...

... who have undertaken specific training in Customer Service skills, whether dealing with customers face to face, over the phone or to other internal colleagues, can help to provide a competitive edge to a business needs... Learn about: Planning and Business...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Customer Service...

... units; a minimum of 15 credits from group B and a maximum of 9 credits from Group D. The Learning and Skills Development Officer will provide support... Learn about: Sales Training, Customer Service...

...These qualifications will help employers and employees achieve and demonstrate total quality, as part of a continuous customer service improvement programme. Suitable for: Individuals who deal with a variety of customers either internal or external to the organisation...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Key Account Management, Customer Relationship Management, Customer Service...

...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Service...

... development in your current employment or the opportunity of progression to a supervisory role. Fees Year : Description : Under 19 : Over 19 & on benefits...