Customer Service City & Guilds NVQ Level 4
NVQ
In Broadstairs
Description
-
Type
NVQ
-
Location
Broadstairs
-
Start date
Different dates available
The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation of a portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor.
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
Candidates must be employed within an appropriate environment, such as those working in a supervisory customer focussed capacity. Applicants are invited to attend a short, informal interview prior to the course commencing. Applicants will undertake initial assessment at this stage to ensure that the minimum levels of literacy and numeracy required can be demonstrated.
Reviews
Subjects
- Customer Service
- Key Account Management
- Customer Relationship Management
- Relationship Marketing
- Customer Retention
Course programme
Course Overview
The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning.
Candidates gain their Customer Service NVQ 4 qualification through the preparation of a portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification and carrying out assessment on the employer's premises.
Course Structure
By the end of the course, the student will have attained further understanding of the customer service role within the work place which either expands on prior experience in the work place or builds ontop of a previously attained NVQ level 3.
Qualification Aims
The programme will include the following topics (which are mandatory units):
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
And candidates then select a further seven units from a list of optional units, which include the following themes:
- Impression and image
- Delivery
- Handling problems
- Development and improvement
Assessments/Examinations
The process of assessment requires the demonstration of skills together with appropriate knowledge and understanding to a specified standard. Assessment for the NVQ is based on a combination of observation, questioning and collection of evidence from the workplace.
Cost / Equipment
£1200
Start Date
Flexible to suit the applicant.
Customer Service City & Guilds NVQ Level 4