Level 1 Certificate in Call Center Training
NVQ
Online
Description
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Type
NVQ Level 1
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully.
Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking.
In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation.
Facilities
Location
Start date
Start date
About this course
Develop the right attitude required to become an excellent Call Center Agent
Become a skilled communicator and manage difficult or hostile customers
Meet the needs of your customers and overcome the obstacles to your succeed
Have a better understanding of the value of call center based customer service
Excel in career direction as a Call Center Agent/Call Center Representative
Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality.
Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.
Customer Service Agents
Managers
Assistant Managers
Call Center Executives
Customer Service Representatives
Customer Support Associates
Freshers
Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Reviews
Subjects
- Etiquette
- Training
- Phone
- Tools
- Speaking
- Marking
- Bench
- Goal
- Closing
- WRAPPING
- Customer
Course programme
Call Center Training
- Module One – Getting Started
- Module Two – The Basics (I)
- Module Three – The Basics (II)
- Module Four – Phone Etiquette
- Module Five – Tools
- Module Six – Speaking Like a Star
- Module Seven – Types of Questions
- Module Eight – Bench marking
- Module Nine – Goal Setting
- Module Ten – Key Steps
- Module Eleven – Closing
- Module Twelve – Wrapping Up
- Call Centre & Customer Service Training Course- Activities
Level 1 Certificate in Call Center Training