Level 2 Award in Conflict Resolution and Personal Safety

Short course

In Telford

£ 85 + VAT

Description

  • Type

    Short course

  • Location

    Telford

  • Duration

    1 Day

On completing this course delegates will be able to: Understand the terminology used in conflict resolutions. Know of the laws that apply to business and their employees. Understand the concepts of a safe working environment and how the risk of conflict can be assessed. Ability to recognise potential confrontational situations and defuse conflicts before they escalate to serious violence. Appreciate the importance of personal safety. Suitable for: Appropriate for all employees in the public and private sector whose work brings them into contact with others; including colleagues, customers, members of the public, patients or clients.

Facilities

Location

Start date

Telford (Shropshire)
See map
Bagley House Hortonwood 8, TF1 7GR

Start date

On request

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Course programme

Course contet:

This qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.

On completing this course delegates will be able to:

Understand the terminology used in conflict resolutions. Know of the laws that apply to business and their employees. Understand the concepts of a safe working environment and how the risk of conflict can be assessed. Ability to recognise potential confrontational situations and defuse conflicts before they escalate to serious violence. Appreciate the importance of personal safety.

Level 2 Award in Conflict Resolution and Personal Safety

£ 85 + VAT