LEVEL 2 MEDICAL SECRETARY DIPLOMA

Greater Brighton Metropolitan College

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

Medical secretaries are the backbone of every GP practice, providing the first point of contact with the public and taking responsibility for the all-important job of taking appointments and providing crucial administrative support to the medical sta...

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Subjects

  • Secretary
  • Medical training
  • Medical
  • Medical Secretary

Course programme

  • Who is a medical secretary?
  • Job role and duties
  • Overview of attributes and skills
  • Job profile
  • Why appointment scheduling is crucial to medical offices
  • Guidelines for successful appointment scheduling
  • Tips and strategies to make appointments for new patents and established patients
  • Types of appointment reminders
  • Importance of filing in medical offices
  • Effects of using an unreliable or inefficient filing system
  • Guidelines to set up a medical filing system
  • Alphabetic, numeric and geographical filing systems
  • Importance of patient confidentiality
  • The concept of patient confidentiality and what it entails
  • Difference between patient privacy and confidentiality
  • Factors that increase breach of confidentiality in a medical office
  • Importance of medical records
  • Form and content
  • Guidelines to create medical records
  • Difference between medical records and health records
  • What is medical terminology?
  • Importance of medical terminology for non-clinical staff
  • Pathology and X-rays
  • Important medical terms that you should be familiar with
  • Understanding the basic operation of a computer
  • Electronic prescriptions
  • Patient Registration
  • Patient Administration system
  • Importance of information technology and software in the healthcare industry
  • Basic components of a computer workstation
  • Computer applications for non-clinical staff
  • Word processing, spreadsheets, internet and intranet
  • Medical records in clinics and hospitals
  • Types of physical filing systems for medical files
  • Guidelines for good record keeping
  • Tips to maintain paper medical records
  • Importance of health and safety in the healthcare sector
  • Types of risks and hazards
  • Guidelines and tips to reduce hazards
  • Clinical waste disposal
  • Definition of inventory
  • Manual inventory systems for smaller medical offices
  • Tips for medical inventory management
  • Different types of medical inventory
  • Greeting new and established patients
  • Etiquette in the reception area; patient information booklets
  • Managing incoming and outgoing telephone calls
  • Managing incoming and outgoing correspondence
  • Nonverbal communication and body language (kinesics)
  • Facial expressions, gestures, posture and eye contact
  • Professional dress code in medical offices
  • Cross-cultural capabilities and communication skills
  • History of medical ethics
  • Importance and relevance of medical ethics
  • Principles and aspects of medical ethics
  • Regulatory bodies that govern medical ethics
  • Medical coding and billing process
  • Patient check-in
  • Medical coding procedures
  • Patient checkout
  • Review of duties and skills required
  • Education, training and development
  • Job prospects and hours of work
  • Medical secretary interview questions

    • See related categories

    LEVEL 2 MEDICAL SECRETARY DIPLOMA

    Price on request

    The best Medicine courses

    See all

    See all