LEVEL 2 NVQ CERTIFICATE IN CUSTOMER SERVICE
A Level
In Milton Keynes
Description
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Type
A Level
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Location
Milton keynes
Is it for me?
Are you working in retail, catering or hospitality, recruitment or another customer facing industry? Do you want to gain a nationally recognised qualification to prove your competence in this important area?
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Facilities
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Start date
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About this course
On successful completion of this course you may wish to progress to the Level 3 Diploma in Customer Service or to a qualification in a related area such as administration, management or training, depending on your job role.
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Subjects
- Play
- Customer Service
Course programme
There are two mandatory units:
Communicate using customer service language, is all about the language, basic principles and skills needed to communicate effectively with customers and colleagues. You will be required to show how you fit into the customer service picture within your organisation and how your job contributes to good customer service. Through real examples of your work with customers, you will show how you identify customers, describe and explain the services or products that meet their needs and demonstrate how you communicate with them using customer service language.
Follow the rules to deliver customer service, will involve demonstrating your understanding of all the rules that apply to customer service delivered by your organisation and how you apply them in your job. Through real examples of your work with customers you will show how you follow your organisations practices and procedures and that you know how to follow the rules to deliver customer service.
You will also choose from a range of optional units. These cover a variety of tasks and skills you may perform in your customer service role and are split into groups. These are:
- Impression and image
- Delivery
- Handling problems
- Development and improvement.
LEVEL 2 NVQ CERTIFICATE IN CUSTOMER SERVICE