Level 3 Diploma in Office Administration

COURSE CURRICULUM

Admin Support

• Module One – Getting Started
• Module Two – Getting Organized (I)
• Module Three – Getting Organized (II)
• Module Four – Managing Time
• Module Five – Getting It All Done On Time
• Module Six – Special Tasks
• Module Seven – Verbal Communication Skills
• Module Eight – Non-Verbal Communication Skills
• Module Nine – Empowering Yourself
• Module Ten – The Team of Two
• Module Eleven – Taking Care of Yourself
• Module Twelve – Wrapping Up

Business Writing

• Module One – Getting Started
• Module Two – Working with Words
• Module Three – Constructing Sentences
• Module Four – Creating Paragraphs
• Module Five – Writing Meeting Agendas
• Module Six – Writing E-mails
• Module Seven – Writing Business Letters
• Module Eight – Writing Proposals
• Module Nine – Writing Reports
• Module Ten – Other Types of Documents
• Module Eleven – Proofreading and Finishing
• Module Twelve – Wrapping Up

Bookkeeping & Payroll Management

• Module One – Introduction
• Module Two – Basic Terminology
• Module Three – Basic Terminology (II)
• Module Four – Accounting Methods
• Module Five – Keeping Track of Your Business
• Module Six – Understanding the Balance Sheet
• Module Seven – Other Financial Statement
• Module Eight – Payroll Accounting Terminology
• Module Nine – End of Period Procedures
• Module Ten – Financial Planning, Budgeting and Control
• Module – Eleven Auditing
• Module Twelve – Wrapping Up

Customer Service and Telephone Handling

• Module One – Getting Started
• Module Two – Aspects of Phone Etiquette
• Module Three – Using Proper Phone Language
• Module Four – Eliminate Phone Distractions
• Module Five – Inbound Calls
• Module Six – Outbound Calls
• Module Seven – Handling Rude or Angry Callers
• Module Eight – Handling Interoffice Calls
• Module Nine – Handling Voicemail Messages
• Module Ten – Methods of Training Employees
• Module Eleven – Correcting Poor Telephone Etiquette
• Module Twelve – Wrapping Up

Microsoft Word

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up
• Activities- Microsoft Word for Beginners

Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up
• Activities – Microsoft Excel for Beginner Learners

Microsoft PowerPoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up
• Activities-Microsoft PowerPoint for Beginners

Microsoft Access

• Module One – Getting Started
• Module Two – Opening and Closing Access
• Module Three – An Introduction to Databases
• Module Four – Sharing Data Using Apps
• Module Five – Working in Your App
• Module Six – An Introduction to Desktop Databases
• Module Seven – Performing Basic Table Tasks
• Module Eight – Working with Fields
• Module Nine – Working with Table Relationships
• Module Ten – An Introduction to Queries, Forms, and Reports
• Module Eleven – Protecting Your Data
• Module Twelve – Wrapping Up
• Activities – Microsoft Access Beginners Level

Microsoft Outlook

• Module One – Getting Started
• Module Two – Opening and Closing Outlook
• Module Three – Understanding the Interface
• Module Four – Working with the Message List and the Reading Pane
• Module Five – Using Message List Commands
• Module Six – Creating a New Email
• Module Seven – Managing Email
• Module Eight – Searching for Items
• Module Nine – An Introduction to the Calendar
• Module Ten – An Introduction to Tasks
• Module Eleven – An Introduction to Contact
• Module Twelve – Wrapping Up
• Activities – Microsoft Outlook for Beginners

• Recommended Reading : Level 3 Diploma in Office Administration

• Mock Exam- Level 3 Diploma in Office Administration

• Final Exam- Level 3 Diploma in Office Administration

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.