Customer Service Advanced Diploma Level 3 - CPD & IAO Accredited
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
14h
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Duration
Flexible
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Start date
Different dates available
Every business sells a product or service to consumers, be it retail that sells clothing or private companies selling services to the government. When competing for these customers, you must take into account the fact that great customer service can definitely give you the edge that will help you stand out from the crowd.
With this Customer Service Advanced Diploma Level 3 course, you will learn about the keys to provide unparalleled customer service by looking into different types of customers and how to serve them. This course will help you recognize how your attitude affects your services, identify your customer’s needs and how to generate return business through great customer service. You will also learn the art of handling customers over the phone, online and dealing with difficult customers.
That’s not all though, you also get many tips on ways to impress your customers and make them go ‘WOW’. This is a well structured advanced diploma level course that can help any business get returning customers over and over again.
Why Should You Choose Customer Service Advanced Diploma Level 3
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
There is no experience or previous qualifications required for enrolment in this course. It is available to all students of all academic backgrounds.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
Subjects
- CRM
- Customer Service
- Customer Retention
- Accredited
- Customer Manager
- Customer relationship
- Customer Needs
- Support
- Relationship
- Customer
- Product Selection
Teachers and trainers (1)
Adams Academy
Instructor
Course programme
COURSE CURRICULUM
Customer Service
Module One – Getting Started
Module Two – Who We Are and What We Do
Module Three – Establishing Your Attitude
Module Four – Identifying and Addressing Customer Needs
Module Five – Generating Return Business
Module Six – In-Person Customer Service
Module Seven – Giving Customer Service over the Phone
Module Eight – Providing Electronic Customer Service
Module Nine – Recovering Difficult Customers
Module Ten – Understanding When to Escalate
Module Eleven – Ten Things You Can Do to WOW Customers Every Time
Module Twelve – Wrapping Up
Customer Relationship Management
Customer Relationship Management
What CRM Is and Who It Serves
Checklist for Success
Requirement Driven Product Selection
Considerations in Tool Selection
Strategies for Customer Retention
Building the Future
Homegrown vs. Application Service Provider
Evaluating and Reviewing Your Program
The Development Team
Customer Service Advanced Diploma Level 3 - CPD & IAO Accredited