LEVEL 3 EXECUTIVE PA DIPLOMA

Greater Brighton Metropolitan College

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

With over 15 hours of tutorials, the Admin and PA Diploma will equip you with all you need to know to become the valuable resource behind a successful business person or executive.

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Subjects

  • Executive
  • Executive PA
  • PA

Course programme

  • The role of a personal assistant/ secretary
  • Associated job role and responsibilities
  • Requisite skills are required for the job
  • The difference between a personal assistant and secretary
  • Manage dates, times and schedule appointments.
  • How to be creative and develop a user-friendly diary system
  • Use our tips and implement them into the role of a PA
  • How to plan ahead successfully
  • How to write a good business letter
  • How a business letter should be structured and edited
  • Common mistakes to avoid
  • How to be persuasive while maintaining courtesy
  • How to compose and send faxes
  • How to make memorandums
  • How to make and send emails
  • Things to avoid when doing the above
  • How to make phone calls and speak in a professional tone
  • Tips on how you should communicate with people over the phone
  • Mistakes that should be avoided while communicating on the telephone
  • How to conduct business and represent your company over the phone
  • What you should look for when booking a hotel for business travel
  • Things you should avoid when making travel arrangements
  • How to plan and execute a successful business trip
  • The role of a PA in booking hotels and making other travel arrangements for business travel
  • How to set up a good filing system
  • What you should avoid when creating a filing system
  • How to categorise, sub-categorise and manage your filing system
  • Why it is important to have a good system when running a successful business
  • How to manage your time at work efficiently
  • What to avoid when trying to get tasks done
  • How to improve on your weak points
  • How to identify the importance of tasks
  • How to make invoices and send them
  • What you should avoid when making invoices
  • How to handle petty cash
  • Why invoicing and petty cash handling are crucial to a business
  • The importance of customer care
  • Your role as a PA when dealing with customers
  • Things you should avoid when dealing with customer care
  • How to represent your company in a professional manner
  • Handle customer complaints
  • Understand and execute a proper complaints procedure
  • What should be avoided when dealing with complaints
  • The importance of a good complaints procedure
  • How to plan your work into a schedule
  • The importance of proper work planning
  • Things you should avoid when planning your work
  • How to structure your plans for improved efficiency
  • How to present written documents
  • The basics of what to include when preparing and sending documents
  • How to proofread your work
  • The importance of document presentation and proofreading
  • How to improve your confidence at work
  • How you can benefit from improved confidence
  • What to expect when your confidence improves
  • Signs of lack of self-confidence
  • Improve your typing skills beyond a beginner level.
  • Tips on how to improve your touch typing.
  • How to effectively transcribe audio.
  • Mistakes and errors to avoid
  • Why meetings are important and what they achieve
  • How you should plan and organise a meeting
  • Things to avoid
  • The aspects of a successful meeting and how to execute them
  • What Microsoft Outlook is
  • What Microsoft Outlook can do
  • How it can help you in the workplace
  • Simple tricks on how to get the most out of Microsoft Office
  • How to understand the basics of Excel
  • How to easily navigate Excel
  • Why Excel is a useful tool for making spreadsheets
  • Simple ideas of troubleshooting
  • Understand the basics of PowerPoint
  • How to navigate PowerPoint
  • How you can benefit from using PowerPoint
  • Troubleshooting guide for basic PowerPoint
  • How to successfully use Microsoft Word
  • How to navigate around Microsoft Word
  • Tips and tricks for easy use or shortcuts
  • Troubleshoot simple problems on Word
  • Importance of customer communication skills
  • The most important reception skills
  • How to handle tasks at work efficiently
  • What to avoid and how to overcome problems with customer communication

    • See related categories

    LEVEL 3 EXECUTIVE PA DIPLOMA

    Price on request

    The best Other Administrative Skills courses

    See all

    See all