Mac OS X Support Essentials v 10.5

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Troubleshoot and support users; become more efficient with available tools and resources; prepare for Apple Certified Support Professional v10.5

The Apple Certified Support Professional (ACSP) 10.5 certification is granted on successful completion of the Mac OS X Support Essentials v10.5 exam. The exam fee is incuded in the course price and will be undertaken a number of weeks after the course. Apple Certified Technical Coordinator (ACTC) 10.5 certification is granted on successful completion of both the Mac OS X Server Essentials v10.5 exam and the Mac OS X Support Essentials v10.5 exam.

Day 1

Lesson 1 Introduction

Overview of topics covered in the course, and a summary of the certification programme

Lesson 2 Installation

Prepare and partition the drive, install Mac OS X, use the installer log files to verify a successful installation, configure Mac OS X with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem

Lesson 3 User Accounts

Create and manage user and administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault

Lesson 4 File Systems

File systems supported by Mac OS X, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management

Lesson 5 File Management

The root volume, file system layout, preferences, frameworks, file types unique to Mac OS X (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine

Day 2

Lesson 1 Applications

Applications supported in Mac OS X, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp

Lesson 2 Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements

Lesson 3 Accessing Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues

Lesson 4 Providing Network Services

Enabling network services on a Mac OS X client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues

Day 3

Lesson 1 Peripherals

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues

Lesson 2 Startup Process

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items