Management 100 Hours Certificate Course

There are 7 lessons:

1. Introduction and Organisational Structures
   • Types of Organisations
   • Legal Status of Different Organisations
   • The Organisatopn's Liability for Staff Action
   • Basic Contract Law
   • Roles for Managers
   • Management Objectives
   • Management Processes
   • The Mission Statement
   • Different Types of Managers
   • Different Levels of Management
   • Organisational Structures; formal and informal
   • Division of Responsibilities
   • Understanding the Workplace
   • Unions
   • Committees
   • Scope of Office Work
   • Report Writing
2. Theories and Procedures of Management
   • Motivating Employees
   • Classic School of Management Theory
   • Behavioural School of Management Theory
   • Management Science School of Management Theory
   • Other Management Theorists and their Ideas; Weber, Barnard, Follett, Mazlow, Herzberg
   • Contingency Planning
   • Introducing Change
   • Giving Orders
   • Types of Orders
3. Problem Solving and Making Decisions
   • Decision Making
   • Problem Solving Technique
   • Types of Managers
   • Group Decision Making and Problem Solving
   • Conflict Resolution Techniques
   • Planning Processes
   • Implementing Plans
   • Time Management
   • Planning for Your Organisation
   • The Importance of Planning
   • Developing a Business Plan
   • Lateral Thinking
4. Management Styles and External Influences
   • Management Styles
   • Target Oriented Management
   • Process Oriented Management
   • Interactive Oriented Management
   • Management as Leaders
   • Perception
   • Perceptual Barriers
   • Perceptual Change
   • Motivating Employees to Change their Perception
   • Other Factors affecting Managers Effectiveness; Stress, Self Esteem, Career Management, Security etc
5. Employing People and Interview Skills
   • Advertising for New Staff
   • Anti Discrimination
   • Interviewing
   • Communication at an Interview
   • Common Communication Barriers
   • Induction
   • Staff Training
   • Training Programs
   • Conversation with Trainees
6. Staff Management
   • Scope and Nature
   • Learn to Plan
   • Steps for Successful Goal Achievement
   • Managing Staff Levels
   • Why do you need Clear Procedures
   • Writing Procedures
   • Quality Assurance (Compliance Procedures)
   • Job Satisfaction
   • Professional Supervision
   • Mentoring
   • Dealing with Grievences
   • Productivity
   • Workplace Health and Safety
7. Ethics and Equity
   • Codes of Conduct
   • Interpreting Code of Conduct
   • Refund Policy
   • Honesty and Fairness
   • Respect
   • Intellectual Property Rights (IPR)
   • Privacy Considerations