Management Skills (inhouse)

Course review:

This management skills course is split in to modules, these modules can be changed and adapted to suit your needs.

Module 1 - Self Management (Day 1 am)
Module 2 - Practical Leadership (Day 1 pm)
Module 3 - Managing Others (Day 2 am)
Module 4 - Assertiveness (Day 2 pm)

Self Management -
Will focus on developing and enhancing their management styles, and will cover:

• Time Management
• Prioritising
• Delegation
• Self Awareness

Practical Leadership –
Will provide practical ways in which to manage the day to day processes and procedures and includes:

• Defining your role
• Defining you and others expectations
• Leading through change
• Managing day 2 day situations.

Managing Others –
This module will provide the skills required to effectively manage staff, and will discuss:

• Setting standards
• Getting the best out of others
• Effective communication techniques - staff and line managers
• Objective and target setting

Assertiveness Training -
This is designed to support the management of staff; it also will reinforce leadership skills and maintains your self management techniques.

• Benefits of being assertive
• Understand different levels of assertiveness
• Submissive/aggressive behaviours, their definition and body language
• What’s best for the organisation, not just me?
• Be specific, stay relevant and achieve positive outcomes
• Barriers to assertiveness
• Recognise and deal with fear
• Assertive techniques
• Saying no assertively