Management Skills for the New & Prospective Manager

Management Skills for the New & Prospective Manager

As a new manager you are confronted with a job where the primary focus has changed from doing things personally to getting things done through others. The skills you have developed until now, may differ greatly from those you need to manage and motivate others.

This course introduces you to what you need to know to succeed. You'll return to work confident and enthusiastic about the future, certain your next moves will be the right ones and making yourself a valuable member of the managerial team.


Course Objectives

• Develop an appropriate leadership style
• Motivate your staff
• Plan and organise your workload
• Apply practical time management techniques
• Delegate with authority
• Conduct performance appraisals to develop your staff
• Make decisions confidently
• Coach inexperienced subordinates
  

Who Will the Course Benefit?

Anyone who is new to management or about to assume a managerial role who has had little or no formal training and cannot afford to learn by trail and error.


Course Duration
3 Days


Course Content

Day One

The Role of the Manager
-Identifying the responsibilities of a manager and the skills required
- Managing the transition to manager
- Developing a positive self-image and confidence in your role

Planning and Organising
-Identifying your core purpose and determining priorities
- Setting goals and objectives
- Developing strategies to achieve goals and objectives
- Achieving organisational objectives through teamwork

Time Management
-Learning solid techniques for managing your time
- Identifying time wasters
- Managing meetings effectively
- Managing emails efficiently

Delegation and Coaching
-Understanding the importance of effective delegation
- Identifying tasks that can be delegated and opportunities for coaching
- Learning Styles: understanding how people learn
- Developing and practising your coaching skills

Day Two

Motivation
-Recognising motivational factors and why people work
- Assessing your motivation and that of your team
- Identifying practical ways of motivating and encouraging your team

Leadership
- Understanding the difference between managers and leaders
- Recognising styles of leadership
- Choosing the appropriate leadership style in any given situation

Interpersonal Communication
-Understand and develop your non-verbal communication, including body language and the use
of silence
- Improving your listening skills

Assertiveness
-Developing and practising assertive techniques for handling difficult situations and resolving
- Identifying sources of power and how to use them effectively
- Dealing with the matrix organisation

Day Three

Decision Making and Problem Solving
-Identifying problems
- Using a model for decision-making
- Practicing problem solving techniques e.g. brainstorming and SWOT analysis
- Choosing a course of action
- Evaluating the process and results

Performance Management
-Developing and practising giving and receiving feedback
- Soliciting feedback from others
- Understanding the objectives of a performance review
- Developing your staff communication

Taking Charge of Your Own Development
- Applying new techniques and skills to your job
- Taking charge of your own development
- Developing a personal action plan to implement when you return to work

PL0940 - Management Skills for the New and Prospective Manager.pdf