Just ONE Recruitment & Training Ltd

Managing Conflict, Aggression & Violence in the Workplace

Just ONE Recruitment & Training Ltd
Inhouse

Price on request
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Important information

Typology Workshop
Methodology Inhouse
Location At 45 venues
Duration 2 Days
Description

This course is aimed at staff working with the general public; to give them a true understanding of the risk and likelihood of conflict, aggression or violence occurring in the workplace and giving those same staff both theoretical knowledge and practical ways in which to manage it as safely as possible.
Suitable for: This course benefits virtually all customer facing staff from housing officers to doctors, from shop assistants to post office clerks. Violence within public sector services is a major problem and destroys lives. Good training can help people to become safer.

Important information Facilities (46)
Where and when
Starts Location
On request
Barrow-In-Furness
Cumbria, England
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On request
Birmingham
West Midlands, England
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On request
Blackpool
Lancashire, England
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On request
Bolton
City Centre, Greater Manchester, England
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On request
Bristol
Tba, Avon, England
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Starts On request
Location
Barrow-In-Furness
Cumbria, England
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Starts On request
Location
Birmingham
West Midlands, England
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Starts On request
Location
Blackpool
Lancashire, England
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Starts On request
Location
Bolton
City Centre, Greater Manchester, England
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Starts On request
Location
Bristol
Tba, Avon, England
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Starts On request
Location
Bury St Edmunds)
Norfolk, England
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Starts On request
Location
Chester
Cheshire, England
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Starts On request
Location
Crewe
Cheshire, England
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Starts On request
Location
Durham
Durham, England
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Starts On request
Location
Durham
Durham, England
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Starts On request
Location
Gateshead
Tyne and Wear, England
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Starts On request
Location
Gloucester
Gloucestershire, England
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Starts On request
Location
Grimsby
Humberside, England
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Starts On request
Location
Hereford
Herefordshire, England
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Starts On request
Location
Hull
East Riding of Yorkshire, England
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Starts On request
Location
Lancaster
Lancashire, England
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Starts On request
Location
Leeds
North Yorkshire, England
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Starts On request
Location
Leicester
Leicestershire, England
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Starts On request
Location
Lincoln
Lincolnshire, England
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Starts On request
Location
Liverpool
Merseyside, England
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Starts On request
Location
Liverpool
12 Tapton Way, Wavertree Business Village, Liverpool, L13 1da, Merseyside, England
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Starts On request
Location
Liverpool
Greenbank Lane, L17, Merseyside, England
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Starts On request
Location
London
London, England
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Starts On request
Location
Luton
Hertfordshire, England
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Starts On request
Location
Macclesfield)
Cheshire, England
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Starts On request
Location
Manchester
City Centre, Greater Manchester, England
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Starts On request
Location
Minehead
Somerset, England
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Starts On request
Location
Newcastle Upon Tyne
Northumberland, England
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Starts On request
Location
Oldham
Lancashire, England
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Starts On request
Location
Oswestry
Shropshire, England
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Starts On request
Location
Oxford
Oxfordshire, England
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Starts On request
Location
Portsmouth
Hampshire, England
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Starts On request
Location
Preston
City Centre, Lancashire, England
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Starts On request
Location
Preston
City Centre, Lancashire, England
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Starts On request
Location
Sale
Greater Manchester, England
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Starts On request
Location
Sheffield
South Yorkshire, England
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Starts On request
Location
Stafford
Staffordshire, England
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Starts On request
Location
Stoke-On-Trent
Staffordshire, England
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Starts On request
Location
Twickenham
Middlesex, England
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Starts On request
Location
Warrington
Town Centre, Cheshire, England
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Starts On request
Location
Waterfront
Tba 4th Floor Conference Suite Cunard Buildings Liverpool Waterfront, L6 7UG, Merseyside, England
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Starts On request
Location
Worcester
Worcestershire, England
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Starts On request
Location
Wrexham
Flintshire/Sir Fflint, Wales
Starts On request
Location
Wrexham
Flintshire/Sir Fflint, Wales
Starts On request
Location
Wrexham
Flintshire/Sir Fflint, Wales
Starts On request
Location
Inhouse

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Teachers and trainers (1)

Ian McClure
Ian McClure

Course programme

Objectives & Course Content

This course will be tailor made to sector specific work areas but will include as a MINIMUM:

  • The definition of workplace violence as given by the Health & Safety Executive.
  • Health & Safety Law, Duties, Rights & Responsibilities
  • The way in which an organisation's policies/practice around welcoming clients can have positive or negative effect on clients behaviour.
  • Review of active listening skills: Theoretical & practical examination of defusion techniques. Includes a review of rapport enhancing skills from models of neuro linguistic programming.
  • An exploration of Glynnis M Breakwell's Model of Aggression and the various levels of arousal that it brings.
  • Stress Reactions to threat. (Immediate)
  • Stress Reactions to threat (Long Term)
  • The physiological signs of agitation, aggression & violence.
  • The workings of English Law in relation to Self Defence.
  • Commo Sense Personal Safety Awareness Avice/Techniques.
  • Physical Defense/Self Protection Techniques.
  • Dynamic pressurised training scenarios.
  • Edged Weapon Awareness Training
  • An exploration of the impact factors to violence including issues of substance/alcohol misuse & mental distress/illness.
  • Post incident support & de-brief procedures.

Course participants as a minimum will hope to gain:

  • Increased confidence in dealing with agitated / aggressive people.
  • Skills to de-escalate situations earlier before they reach crisis point.
  • An understanding of the effects of stress on their own body.
  • A practical understanding of the law as it relates to self protection.
  • An understanding of their own ability/inability to defuse situations.
  • Greater insight into personal safety and the ways in which they can improve it.
  • Physical techniques to avoid assault and breakaway techniques to get away from assailant.
  • An understanding of the need for effective incident & near miss incident reporting

Open course cost :

£ 195 + vat person, includes comprehensive course booklet, presence of two instructors, certification & buffet lunch. European funding may be available to some purchasers which will reduce the course fee to only £97.50/person+vat

Duration:

Two days 9:15 - 16:00

Dates & Venues:
(open courses)

Additional information

Payment options:

Price on asking


Comments:

Excellent tutors, made course fun and enjoyable while still maintaining discipline. I felt all was taught well. Excellent introduction to managing aggression and violence, and to improving personal safety. Trainers were very good I particularly liked the way they had researched our client group and work. Probably the best training I have ever been on, informative, useful, practical and relevant. Variety of teaching techniques kept the attention of the group for the full two days. Thought it covered every aspect of what could happen, how to react, how to manage personal safety.


Career opportunities:

N/A


Students per class: 20
Contact person: Jan Harrison

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