Just ONE Recruitment & Training Ltd

      Managing Conflict, Aggression & Violence in the Workplace

      Just ONE Recruitment & Training Ltd
      Inhouse

      Price on request
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      Important information

      Typology Workshop
      Methodology Inhouse
      Location At 45 venues
      Duration 2 Days
      Description

      This course is aimed at staff working with the general public; to give them a true understanding of the risk and likelihood of conflict, aggression or violence occurring in the workplace and giving those same staff both theoretical knowledge and practical ways in which to manage it as safely as possible.
      Suitable for: This course benefits virtually all customer facing staff from housing officers to doctors, from shop assistants to post office clerks. Violence within public sector services is a major problem and destroys lives. Good training can help people to become safer.

      Important information Facilities (46)
      Where and when
      Starts Location
      On request
      Barrow-In-Furness
      Cumbria, England
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      On request
      Birmingham
      West Midlands, England
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      On request
      Blackpool
      Lancashire, England
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      On request
      Bolton
      City Centre, Greater Manchester, England
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      On request
      Bristol
      Tba, Avon, England
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      See all (46)
      Starts On request
      Location
      Barrow-In-Furness
      Cumbria, England
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      Starts On request
      Location
      Birmingham
      West Midlands, England
      See map
      Starts On request
      Location
      Blackpool
      Lancashire, England
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      Starts On request
      Location
      Bolton
      City Centre, Greater Manchester, England
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      Starts On request
      Location
      Bristol
      Tba, Avon, England
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      Starts On request
      Location
      Bury St Edmunds)
      Norfolk, England
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      Starts On request
      Location
      Chester
      Cheshire, England
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      Starts On request
      Location
      Crewe
      Cheshire, England
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      Starts On request
      Location
      Durham
      Durham, England
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      Starts On request
      Location
      Durham
      Durham, England
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      Starts On request
      Location
      Gateshead
      Tyne and Wear, England
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      Starts On request
      Location
      Gloucester
      Gloucestershire, England
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      Starts On request
      Location
      Grimsby
      Humberside, England
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      Starts On request
      Location
      Hereford
      Herefordshire, England
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      Starts On request
      Location
      Hull
      East Riding of Yorkshire, England
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      Starts On request
      Location
      Lancaster
      Lancashire, England
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      Starts On request
      Location
      Leeds
      North Yorkshire, England
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      Starts On request
      Location
      Leicester
      Leicestershire, England
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      Starts On request
      Location
      Lincoln
      Lincolnshire, England
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      Starts On request
      Location
      Liverpool
      Merseyside, England
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      Starts On request
      Location
      Liverpool
      12 Tapton Way, Wavertree Business Village, Liverpool, L13 1da, Merseyside, England
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      Starts On request
      Location
      Liverpool
      Greenbank Lane, L17, Merseyside, England
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      Starts On request
      Location
      London
      London, England
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      Starts On request
      Location
      Luton
      Hertfordshire, England
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      Starts On request
      Location
      Macclesfield)
      Cheshire, England
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      Starts On request
      Location
      Manchester
      City Centre, Greater Manchester, England
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      Starts On request
      Location
      Minehead
      Somerset, England
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      Starts On request
      Location
      Newcastle Upon Tyne
      Northumberland, England
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      Starts On request
      Location
      Oldham
      Lancashire, England
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      Starts On request
      Location
      Oswestry
      Shropshire, England
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      Starts On request
      Location
      Oxford
      Oxfordshire, England
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      Starts On request
      Location
      Portsmouth
      Hampshire, England
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      Starts On request
      Location
      Preston
      City Centre, Lancashire, England
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      Starts On request
      Location
      Preston
      City Centre, Lancashire, England
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      Starts On request
      Location
      Sale
      Greater Manchester, England
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      Starts On request
      Location
      Sheffield
      South Yorkshire, England
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      Starts On request
      Location
      Stafford
      Staffordshire, England
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      Starts On request
      Location
      Stoke-On-Trent
      Staffordshire, England
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      Starts On request
      Location
      Twickenham
      Middlesex, England
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      Starts On request
      Location
      Warrington
      Town Centre, Cheshire, England
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      Starts On request
      Location
      Waterfront
      Tba 4th Floor Conference Suite Cunard Buildings Liverpool Waterfront, L6 7UG, Merseyside, England
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      Starts On request
      Location
      Worcester
      Worcestershire, England
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      Starts On request
      Location
      Wrexham
      Flintshire/Sir Fflint, Wales
      Starts On request
      Location
      Wrexham
      Flintshire/Sir Fflint, Wales
      Starts On request
      Location
      Wrexham
      Flintshire/Sir Fflint, Wales
      Starts On request
      Location
      Inhouse

      To take into account

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      Teachers and trainers (1)

      Ian McClure
      Ian McClure

      Course programme

      Objectives & Course Content

      This course will be tailor made to sector specific work areas but will include as a MINIMUM:

      • The definition of workplace violence as given by the Health & Safety Executive.
      • Health & Safety Law, Duties, Rights & Responsibilities
      • The way in which an organisation's policies/practice around welcoming clients can have positive or negative effect on clients behaviour.
      • Review of active listening skills: Theoretical & practical examination of defusion techniques. Includes a review of rapport enhancing skills from models of neuro linguistic programming.
      • An exploration of Glynnis M Breakwell's Model of Aggression and the various levels of arousal that it brings.
      • Stress Reactions to threat. (Immediate)
      • Stress Reactions to threat (Long Term)
      • The physiological signs of agitation, aggression & violence.
      • The workings of English Law in relation to Self Defence.
      • Commo Sense Personal Safety Awareness Avice/Techniques.
      • Physical Defense/Self Protection Techniques.
      • Dynamic pressurised training scenarios.
      • Edged Weapon Awareness Training
      • An exploration of the impact factors to violence including issues of substance/alcohol misuse & mental distress/illness.
      • Post incident support & de-brief procedures.

      Course participants as a minimum will hope to gain:

      • Increased confidence in dealing with agitated / aggressive people.
      • Skills to de-escalate situations earlier before they reach crisis point.
      • An understanding of the effects of stress on their own body.
      • A practical understanding of the law as it relates to self protection.
      • An understanding of their own ability/inability to defuse situations.
      • Greater insight into personal safety and the ways in which they can improve it.
      • Physical techniques to avoid assault and breakaway techniques to get away from assailant.
      • An understanding of the need for effective incident & near miss incident reporting

      Open course cost :

      £ 195 + vat person, includes comprehensive course booklet, presence of two instructors, certification & buffet lunch. European funding may be available to some purchasers which will reduce the course fee to only £97.50/person+vat

      Duration:

      Two days 9:15 - 16:00

      Dates & Venues:
      (open courses)

      Additional information

      Payment options:

      Price on asking


      Comments:

      Excellent tutors, made course fun and enjoyable while still maintaining discipline. I felt all was taught well. Excellent introduction to managing aggression and violence, and to improving personal safety. Trainers were very good I particularly liked the way they had researched our client group and work. Probably the best training I have ever been on, informative, useful, practical and relevant. Variety of teaching techniques kept the attention of the group for the full two days. Thought it covered every aspect of what could happen, how to react, how to manage personal safety.


      Career opportunities:

      N/A


      Students per class: 20
      Contact person: Jan Harrison

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