Managing Conflict course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
On completion of this course the learner will be able to:
What is conflict management
Recognising aggressive behaviour
Workplace violence and bullying
Escalation and triggers
Verbal and non-verbal communication
Stages of conflict management and personal safety
Minimising conflict and taking a positive approach
Responding to aggressive and threatening behaviour
Exams and Accreditation Features:
This course is accredited by The CPD Group
Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours.
Format
The Managing Conflict course is accessed through a dedicated learner portal. Your course material is presented in an interactive and easy to follow presentation enabling you to study at your own pace. The course is divided into simple sections with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the course sections you can complete an end of course quiz which consists of multiple choice questions based on the material that you have studied. Once you have passed the course you can download your course certificate in PDF from your learner area. If you don't pass the course first time, don't worry, you can resist the test as many times as required.
Duration and Time Limit
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Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
"Who Is This Course For?
This course is suitable for anyone that wants to learn how to manage conflict effectively.
Our e-learning is a cost-effective and successful approach for many individuals and teams. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.
In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue."
"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player."
Reviews
Subjects
- Conflict
- Conflict Management
- Managing Conflict
- Approach
- Accredited
- Communication Training
- Verbal Communication
Course programme
Course Outline
Course Outline
The Conflict Resolution course is organized into the following modules:
- Module 1: What is conflict management
- Module 2: Recognising aggressive behaviour
- Module 3: Workplace violence and bullying
- Module 4: Escalation and triggers
- Module 5: Verbal and non-verbal communication
- Module 6: Stages of conflict management and personal safety
- Module 7: Minimising conflict and taking a positive approach
- Module 8: Responding to aggressive and threatening behaviour
The Conflict Resolution course is organized into the following modules:
- Module 1: What is conflict management
- Module 2: Recognising aggressive behaviour
- Module 3: Workplace violence and bullying
- Module 4: Escalation and triggers
- Module 5: Verbal and non-verbal communication
- Module 6: Stages of conflict management and personal safety
- Module 7: Minimising conflict and taking a positive approach
- Module 8: Responding to aggressive and threatening behaviour
- Module 1: What is conflict management
- Module 2: Recognising aggressive behaviour
- Module 3: Workplace violence and bullying
- Module 4: Escalation and triggers
- Module 5: Verbal and non-verbal communication
- Module 6: Stages of conflict management and personal safety
- Module 7: Minimising conflict and taking a positive approach
- Module 8: Responding to aggressive and threatening behaviour
"
Managing Conflict course