Managing Difficult Conversations

Skill Express Ltd

Course

Online

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£ 22 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    2h

  • Duration

    Flexible

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

We have many interactions in the run of a day. It is reasonable and obvious to expect that some of them are going to be difficult. Whether these are conversations that we have in person, or we manage a virtual team if we need to speak with someone in another city or country, there are things that we can do to make these conversations go nicely. This course will give you the practical policies to manage difficult conversations and get the best results possible out of them.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Throughout this Managing Difficult Conversations course, you will learn to define the frame of reference, establish a positive intent and the desired outcome, using excellent communication skills during a conversation and specific steps to carry out a difficult conversation. This course is designed to help you to draft a script for a difficult conversation, access additional resources as required as well as to maintain safety in a conversation.

Team Leader of any organisation
Human Resource Officer
Entrepreneur
Managing Director
Researcher
Business Owner
SME Owner
Any Job Holder

Why should you choose us?
Our courses are aligned systematically and with updated guidelines
You will find our courses easy to adapt and comfortable to learn
We offer free PDF Certificate after course completion
Qualified tutors and professionals develop our courses
You get a fully online, engaging and interactive course
You get self-paced learning facilities
You have unlimited access to your course materials
Our courses are Desktop, Laptop, Tablet and Smartphone friendly
Our customer support team is 24/7 available for you
Our concern is to make the lesson more accessible and quickly adaptable for our learner
We wish our effort helps you to bloom and let you fluoresce humankind what motivates us to work hard to offer the perfect course

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Subjects

  • Conversation
  • Successful Conversations
  • Toolkit
  • Choosing Time
  • Conversations
  • Framework
  • Staying Safe
  • Safe
  • Assignment
  • Managing body
  • Language

Course programme

Curriculum
  • Module 01: Choosing to Have the Conversation
  • Module 02: Toolkit for Successful Conversations
  • Module 03: Choosing Time and Place
  • Module 04: Framework for Difficult Conversations
  • Module 05: Staying Safe
  • Assignment

This Managing Difficult Conversations course will provide you with a solid understanding of the conversation, a toolkit for fruitful conversations, choosing appropriate time and place, a framework for difficult conversations, staying safe, establishing positive intent, managing body language, speaking persuasively, active listening, asking questions, probing techniques, steps for an awkward conversation and so on.

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Managing Difficult Conversations

£ 22 VAT inc.

The best Leadership courses

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