Managing Difficult People

Who is it for
Managers who consider one or more members of their team to be 'difficult', and HR professionals who are looking to learn best practice in this area.


What is it about

• A better understanding of the root causes of difficult behaviour
  
  
• The confidence to stop one member of the team demoralising the others
  
  
• The skills to adapt your management style to suit different personalities

What will i get out of it
Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this, you need a management strategy that helps you deal effectively with the problem behaviour, and helps them become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.


Course overview

• Learn management strategy to get the best from those who:






• say they will do things but don't deliver
  
  
• disrupt the teamÂ's performance
  
  
• are ambitious but easily frustrated
  
  
• are often aggressive when dealing with yourself or others
  
  
• are overly cynical and destroy team morale
  
  
• desire promotion but aren't ready
  
  
• refuse to accept feedback and do not respond to standard performance management processes



• Understand what can trigger difficult behaviour



• Identify different types of personalities and plan strategies for dealing with individuals



• Be aware of communication barriers and learn how to handle emotion



• Achieve effective results through continual performance management



• Understand the legal issues surrounding performance management for difficult people



• Be aware of ulterior motives for conflict



• Know when to involve HR



• Uncover inspirational approaches to managing difficult people and situations

This course utilises interactive learning methods to ensure a 'real world' understanding of the issues. Training tools include role plays, case studies and group feedback.


CONFIDENTIALITY GUARANTEED
We appreciate the need to protect delegate confidentiality, particularly when courses deal with sensitive issues such as this. We guarantee confidentiality and discretion, or your money back.