Managing Difficult Staffing Situations
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PTP course was amazing, 'Winning more Business on the telephone'. Tracey Richards was an amazing trainer, she was really helpful and she taught the course in a great manner. I would surely recommend the same to all.
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Short course
In Manchester, Bristol, Edinburgh and 3 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
May
other dates
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems within their team.
Facilities
Location
Start date
Start date
Start date
Start date
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About this course
Identify the different types of poor performance and behavioural problems.
Understand the importance of managing poor performance and behavioural problems within the team.
Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively.
Practice poor performance management skills and develop an Action Plan.
Reviews
-
PTP course was amazing, 'Winning more Business on the telephone'. Tracey Richards was an amazing trainer, she was really helpful and she taught the course in a great manner. I would surely recommend the same to all.
← | →
Course rating
Recommended
Centre rating
Student
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Performance
- Communication
- Managing Poor Performance
- Managing
- Questioning skills
- Skills
- Staffing
- Introductions
- Situations
- Staffing Situations
- Importance of Managing
Course programme
09:30 - 10:00 Coffee, Introductions and Course Objectives
10:00 - 10:30 Identifying Poor Performance - Current Issues
10:30 - 11:15 The Importance of Managing Poor Performance
11:15 - 11:30 Barriers to Managing Poor Performance
11:30 - 11:45 Skills for Managing Poor Performance
11:45 - 12:15 Communication-Questioning Skills
12:15 - 13:00 Communication-Active Listening Skills
13:00 - 14:00 Lunch
14:00 - 14:30 Delivering Feedback and Difficult Messages
14:30 - 15:15 Successfully Setting Objective to Improve Performance
15:15 - 16:30 Case Study/Practical
16:30 Summary and Action Plans Agreed
Managing Difficult Staffing Situations