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PTP Training & Marketing Ltd

Managing Difficult Staffing Situations

PTP Training & Marketing Ltd
In Edinburgh, Bristol, Leeds and 3 other venues

£480
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Important information

Typology Short course
Level Intermediate
Location At 6 venues
Duration Flexible
Start 06/05/2020
other dates
Description

This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems within their team.

Facilities (6)
Where and when

Location

Starts

Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Starts

25 Aug 2020Now taking bookings
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Starts

06 May 2020Now taking bookings
Leeds (West Yorkshire)
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Landmark No 1 Leeds, 26 Whitehall Road Leeds

Starts

02 Jul 2020Now taking bookings
London
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&Meetings 150 Minories Aldgate London

Starts

01 Jul 2020Now taking bookings
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Starts

31 Mar 2020Now taking bookings
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Starts

12 Jun 2020Now taking bookings
See all (6)

To take into account

· What are the objectives of this course?

Identify the different types of poor performance and behavioural problems. Understand the importance of managing poor performance and behavioural problems within the team. Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively. Practice poor performance management skills and develop an Action Plan.

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Opinions

5.0
Course rating
100%
Recommended
5.0
excellent
Centre rating

Reviews on this course

S
Student
5.0 25/03/2019
About the course: PTP course was amazing, 'Winning more Business on the telephone'. Tracey Richards was an amazing trainer, she was really helpful and she taught the course in a great manner. I would surely recommend the same to all.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
Reviews gathered by Emagister & iAgora

Achievements for this centre

2019

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 9 years

What you'll learn on the course

Performance
Communication
Managing Poor Performance
Managing
Questioning skills
Skills
Performance
Staffing
Introductions
Situations
Staffing Situations
Importance of Managing
Importance of Managing

Course programme

Managing Difficult Staffing Situations - Timetable

09:30 - 10:00 Coffee, Introductions and Course Objectives

10:00 - 10:30 Identifying Poor Performance - Current Issues

10:30 - 11:15 The Importance of Managing Poor Performance

11:15 - 11:30 Barriers to Managing Poor Performance

11:30 - 11:45 Skills for Managing Poor Performance

11:45 - 12:15 Communication-Questioning Skills

12:15 - 13:00 Communication-Active Listening Skills

13:00 - 14:00 Lunch

14:00 - 14:30 Delivering Feedback and Difficult Messages

14:30 - 15:15 Successfully Setting Objective to Improve Performance

15:15 - 16:30 Case Study/Practical

16:30 Summary and Action Plans Agreed