Managing the People in the Team

Managing the People in the Team

A key part of the Team Leaders responsibility is to manage the day to day
behaviour of the team members. This responsibility is important as it sets
standards which the rest of the team will follow. The team also look to the
leader to deal with problems, manage difficult situations and fallouts
between team members. Dealing with these efficiently will affect the levels
of trust which develops between the Team Leader and the rest of the team.

Course format and duration

This one day workshop is part of the "Leading and Supervising the
Team" Programme and is also a stand alone workshop to develop Team
Leadership skills.

Course Content
The workshop will include:

· Taking responsibility for the standards: a key part of the team
leader's role, managing poor performance as well as motivating good
performance.
· Managing behaviour - setting out the expectations of the
organisation and the team. Clear indicating what is acceptable and
what cannot be accepted. Using the rules of the organisation to
manage predictable and safe behaviour within the team.
· Dealing with the more demanding team members - initially
informally but also formally when necessary to ensure that working in
the team is a safe and enjoyable environment to work in.
· Managing the conflict between team members - there are times
when even the most cohesive teams fallout, and when the different
groups within the team conflict with each other. Team Leaders need to
ensure that this quite natural conflict is managed and that it does not
act as a distraction that divides the team.
· Creating an environment of trust - working together to resolve
issues can enhance the team, creating a stronger bond and clarity of
direction. These sessions will help Team Leaders build the skills and
confidence to manage difficult people and situations.