Managing Virtual Teams

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1. Defining Virtual Teams
Definition
Organizational readiness
Multicultural issues
Stay in the loop
2. Organization Support for a Virtual Team
Organizational Support Factors
Assessing Your Organization
Analyzing Your Results
Remedies for Low Scores
Identifying Sponsors, Champions and Stakeholders
3. Virtual Technologies
Communications Technology Defined
Groupware
Tools available to Virtual Teams
Factors
Further Considerations
4. Starting a Virtual Team
The Four Components of a Team
Three Steps to a Virtual Team
Types of Team Members
Building Competence
Virtual Team Member Assessment
Development Planning
Team Orientation
Developing a Charter
Team Web Site
Responsibilities and Accountabilities
Communication Plan
Types of Norms
Personal Service Level Agreement

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5. Virtual Communications
Replacing Context
Closing the Loop
Communication Technology Etiquette
6. Leading a Virtual Team
How to Lead a Virtual Team
Best Practices
Virtual Team Leader Assessment
Virtual Team Building
Trust in a Virtual World
How to Build Trust
Trust Audit
Assessing Team Performance
Warning Signs
Disbanding a Virtual Team
7. Working Virtually
The Pros and Cons
Dealing with the Challenges of Working from Home
Best Practices for Working Virtually
Self-Management
8. Lessons Learned and Summary
Navigate Your Future
Closing