MCDST
Training
Distance
Description
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Type
Training
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Methodology
Distance Learning
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Location
Whitehaven
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Class hours
100h
The Windows XP MCDST certification training series from LearnKey prepares candidates for both core exams required to achieve Microsoft Certified Desktop Support Technician (MCDST) certification. In this two part training course, expert instructor Tom Carpenter shows candidates how to troubleshoot common problems with Windows XP OS and with popular Windows application programs. Suitable for: this course is suitbale for anybody who is interested in MCDST
Facilities
Location
Start date
Start date
About this course
there are no requirements for this course
Reviews
Course programme
Windows XP MCDST (70-271 and 70-272) Certification Training Course by LearnKey MCDST 6 Sessions - 18 Hours of Interactive Training
The Windows XP MCDST certification training series from LearnKey prepares candidates for both core exams required to achieve Microsoft Certified Desktop Support Technician (MCDST) certification. In this two part training course, expert instructor Tom Carpenter shows candidates how to troubleshoot common problems with Windows XP OS and with popular Windows application programs. At the conclusion of this LearnKey training course, MCDST candidates will be prepared to pass MCP exams and the knowledge and skills to superbly staff a help desk, customer service or technical support positions.
Benefits
• Gain confidence in your ability to resolve MS application and operating issues.
• You will increase your potential for career opportunities and advancements.
• Microsoft
Troubleshooting Windows Session 1
Section A: Defining a DST
· Prerequisites
· DST Qualifications
· Gathering Information
· DST Steps
· DST Terms
· DST Purpose
Section B: Preparing for OS Installation
· Installation Types
· Installation Methods
· Hardware Compatibility
· The Hard Drive
· Partition Types
· File System Types
Section C: Standard Installation
· Attended Installation
· Network Share Installation
· Product Activation
· Troubleshoot Installs
Section D: Unattended Installation
· Unattended Methods
· Using a Script File
· Imaging Tools
· Installing Setup Manager
· Running Setup Manager
Section E: Upgrading Installation
· Supported Upgrades
· User State
· Migration Tools
· Supported Settings
· Locating USMT Tools
· Gathering Settings
· Applying Settings
Section F: Post Install Updating
· Updating XP
· Automatic Updates
Section G: XP Pro vs. XP Home
· Local Features
· Network Features
Section H: Local Users & Groups
· User Accounts
· User Groups
· Create a New User
· User Properties
· Create a New Group
· Using the Command Prompt
Troubleshooting Windows Session 2
Section A: Understanding NTFS
· NTFS Features
· File/Folder Ownership
· Simple File Sharing
· Copying & Moving Data
· Compression
Section B: NTFS Permissions
· NTFS Permission Types
· Standard Permissions
· Permission Rules
· Configuring Permissions
· Inheriting Permissions
· The Command Prompt
Section C: Shared Folders
· Shared Data
· Effective Permissions
· Mapped Drives
· Shadow Copy
· Installing Shadow Copy
· Sharing Folders
Section D: File Encryption
· EFS
· EFS Design
· EFS Features
· Recovery Agents
· Viewing Recovery Agents
· Creating Recovery Agents
· Encrypting Data
Section E: Data Storage
· Offline Files
· Synchronization
· Configure Offline Files
· Offline File Locations
Section F: Installing Local Printers
· Creating a Power User
· Setting up Printer
· Printer Properties
Section G: Installing Network Printers
· Using Printer Wizard
· Browsing the Network
Troubleshooting Windows Session 3
Section A: Storage Device Types
· Fixed Storage Types
· Removable Storage Types
· Basic/Dynamic Disks
· Disk Management Tools
Section B: Types of Display Devices
· Display Adapters
· Display Settings
· Direct X
· DX Diag Tool
· Customizing the Display
Section C: ACPI Interface
· ACPI & Power Schemes
· Standby & Hibernation
· Power Schemes Settings
· Custom Power Settings
Section D: I/O Devices
· I/O Device Types
· Device Manager
· Hardware Profiles
Section E: User Settings & Profiles
· User Profiles
· Locating User Profiles
· Managing User Profiles
· Taskbar & Accessibility
· Regional & Language
· Mouse & Keyboard
Section F: Security Settings
· Installing MBSA
· Running MBSA
· Installing SCAS
· Running SCAS
Section G: Local Policies
· GPEDIT.MSC
· Computer Policies
· User Policies
· Refresh Policies
· RSOP Tool
Section H: Network Policies
· AD Users & Computers
· GPO Hierarchies
· GPO Inheritance
· GP Result
Troubleshooting Windows Session 4
Section A: Startup & Logon
· Boot Process
· Logon Process
· Startup & Recovery
· BOOT.ini
Section B: System Performance
· System Info
· Help & Support
· Task Manager
· Performance Manager
· Log Files & Alerts
Section C: Networking: TCP/IP
· Repairing a Connection
· Connection Properties
· PING Tool
· IPCONFIG Tool
· PATHPING Tool
Section D: Troubleshooting: TCP/IP
· TRACERT
· Internet Firewall
Section E: Networking: DNS & NetBIOS
· DNS Service Server
· DNS Service Client
· NS Lookup
· WINS Service
· NBTSTAT Service
Section F: Remote Connections
· Dial-up Networking
· Managing Properties
Section G: Remote Desktop Support
· Enable Remote Desktop
· Configure Remote Desktop
· Connection & Settings
· Remote Assistance
Section H: Networking: Internet Explorer
· General Options
· Security Options
· Privacy/Content Options
· Connection Options
· Programs/Advanced Options
Troubleshooting Desktop Apps Session 1
Troubleshooting Desktop Apps
Session 1
Section A: DST Basics
· Prerequisites
· DST Responsibilities
· DST Skills
· Troubleshooting
· Key Terms
Section B: Configuring the OS
· OS Architecture
· Registry Components
· Installing Applications
· Regional Settings
Section C: Configuring Connectivity
· Network Adapter
· IP Configuration
· PING
· TRACERT
· NS Lookup
· NBTSTAT
· Firewall
Section D: Configuring Internet Explorer
· Web Browsers
· Internet Options
Section E: Troubleshooting Internet Explorer
· Troubleshooting Issues
· Temporary Files Management
· View Objects
· User Settings
Section F: Securing Internet Explorer
· Security Tasks
· Security Levels
· Content Zone Settings
· Privacy/Content Settings
· Security Updates
Section G: Communication Applications
· Configuring Mail Client
· Email Settings
· Validate Configuration
· Newsgroup Configuration
Section H: Managing Outlook Express Data
· Backup/Import Email
· Deleting Data Store
· Restoring Files
· Email Security Settings
Troubleshooting Desktop Apps Session 2
Section A: Outlook Express Files
· Supported Data Types
· Outlook Express Files
· Exporting Address Book
· Importing Address Book
· Managing Maintenance Tab
· Backing up Outlook Express
Section B: Microsoft Office Suites
· Office Versions
· Installing Office
· Multi-boot Installation
· Office Suite Activation
· Troubleshooting Installation
Section C: Customizing Office Suites
· Common Settings
· AutoCorrect Options
· Dictionary Option
Section D: Updating for Security
· Office Update Website
· Security Tips
· Auto Recover
· Downloading Updates
· Best Practices
· Repairing Office
Section E: MS-DOS Applications
· MS-DOS Flow
· Viewing NTVDM
· Configuring Editor
Section F: Win16/32 Applications
· Win16 Flow
· NTVDM Dependency
· Separating Memory Space
· Win32 Capabilities
Section G: Application Compatibility
· Compatibility Issues
· Compatibility Guidelines
· Compatibility Settings
Section H: Desktop Properties
· Start Menu Interface
· Customizing Taskbar
· Customizing Start Menu
· Customizing Desktop
· Customizing Folder Settings
Additional information
MCDST